In the age of real-time expectations, the responsibility for getting things right is happening at the grassroots level: the people touching the technologies and end users. They must be empowered to make the right decisions in real-time, and all the time. 

In 2019, Digital Enterprise Journal conducted a survey to learn about the best practices of top-performing organizations in IT operations. One key finding was that those top-performing organizations were abandoning traditional IT operations practices and taking on a more modern Digital Operations Management approach.

This webinar will explore this new approach, which:

  • Focuses more on user experience and customer-centric IT
  • Hones in on business outcomes in place of operations metrics
  • Fosters collaboration with DevOps teams to improve time-to-market and resource optimization
  • Takes a platform-based approach with AI/ML-driven capabilities for real-time action