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The latest trends in mobile banking

Since March 2020, the proportion of customers who prefer using mobile platforms to do their banking has jumped 11 percentage points. As such, banks large and small are making a concerted effort to spruce up their mobile presence.

included in this trendline
  • Community banks form payments network to compete with Zelle
  • Wells Fargo aims to debut revamped mobile app, virtual assistant in 2022
  • Citizens Bank's Microsoft partnership takes the BNPL 'training wheels off,' exec says
Our Trendlines go deep on the biggest trends. These special reports, produced by our team of award-winning journalists, help business leaders understand how their industries are changing.
Davide Savenije Editor-in-Chief at Industry Dive.