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The latest trends in mobile banking

Since March 2020, the proportion of customers who prefer using mobile platforms to do their banking has jumped 11 percentage points. As such, banks large and small are making a concerted effort to spruce up their mobile presence.

included in this trendline
  • ‘Meme stock in reverse’: SVB collapse portends a new era of viral bank runs
  • Bank mobile app use reaches 87%: Chase survey
  • Banks’ use of ChatGPT-like AI comes under CFPB’s watch
Our Trendlines go deep on the biggest trends. These special reports, produced by our team of award-winning journalists, help business leaders understand how their industries are changing.
Davide Savenije Editor-in-Chief at Industry Dive.