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Creating winning customer service in the banking industry

While the onset of the COVID-19 pandemic in 2020 may have changed the ways banks and customers interact at a core level, 2021 may represent a reset in how financial institutions look to appeal to niches of users.

included in this trendline
  • How neobanks are cashing in on the Gen Z market
  • Valley Bank unveils payments app for cannabis businesses
  • Georgia bank's new owners eye a digital makeover without losing the personal touch