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Creating winning customer service in the banking industry

Banks and fintechs have a choice when looking to grow: Identify a new customer segment and expand services, or drill down and better serve the clients they have. Explore the successes and challenges financial institutions have found in solidifying their relationships with customers.

included in this trendline
  • Ex-Bank of America lawyer builds female-focused investment app
  • A year later: SVB’s impact on fintech
  • How Golden 1 used AI to find ‘good risk’
Our Trendlines go deep on the biggest trends. These special reports, produced by our team of award-winning journalists, help business leaders understand how their industries are changing.
Davide Savenije Editor-in-Chief at Industry Dive.