Credit Union of America and Narmi, a leading provider of digital banking solutions, are pleased to announce the successful launch of Narmi’s Digital Account Opening product at Credit Union of America. This implementation will revolutionize the credit union’s member onboarding experience, enabling applicants to open an account entirely digitally in under three minutes.
In this time of unprecedented deposit competition, Credit Union of America recognized the need to open its digital channels to meet its members’ evolving needs. The implementation of Narmi’s Account Opening solution marks a significant milestone in the Wichita-based credit union’s commitment to delivering exceptional member service. By leveraging Narmi’s technology, Credit Union of America can now offer its members a modern and efficient onboarding experience that allows applicants to open an account online, from anywhere.
“Partnering with Narmi has been a game-changer,” said Frank Shoffner, CEO and President of Credit Union of America. “The launch of Narmi’s Digital Account Opening product empowers us to deliver a truly modern banking experience, where prospective applicants can open an account quickly and conveniently from anywhere. This strengthens our commitment to making a true difference in our members’ lives.”
Narmi’s Digital Account Opening solution arms Credit Union of America with instant identity verification, flexible account funding options, and a robust back-end system for applicant tracking, enhancing the member onboarding and admin experience. The seamless integration between Narmi and Credit Union of America’s core banking system, Jack Henry Symitar, allowed for a swift implementation that took less than 90 days.
In addition to the end-to-end application flow, Narmi has collaborated with Clutch, a provider of loan services, to integrate their services seamlessly into the account opening process. This integration will allow Credit Union of America’s members to apply for both loan services and deposit accounts in one unified digital experience.
“We are proud to support Credit Union of America in its digital transformation journey,” said Nikhil Lakhanpal, Co-Founder of Narmi. “Our goal is to help financial institutions, like Credit Union of America, completely transform their onboarding process and capture market share. We’re excited to watch the growth that Credit Union of America will experience through this digital channel.”
About Credit Union of America
Established in 1935, Credit Union of America is a $1.4 billion member-owned financial institution dedicated to serving the needs of its members in the Wichita-metro area as well as other markets across Kansas. With a strong commitment to delivering personalized financial solutions, CUA offers a wide range of services, including savings and checking accounts, loans, mortgages, small-business services, and investment options. Credit Union of America strives to provide exceptional member service and build lasting relationships with its members. Learn more here:https://www.cuofamerica.com/https://www.cuofamerica.com/.
New York City-based Narmi's digital platform empowers financial institutions to unlock the very latest capabilities in digital banking and account opening, enabling them to move faster, tap new growth opportunities, and achieve true digital transformation. The Narmi platform was built with the customer experience in mind, empowering financial institutions with an experience that is always effortless, current, and dependable. As a result, Narmi's customers are seeing as much as 3x account growth in less than 30 days and 4x deposit growth in as little as 90 days. Additionally, Narmi's financial institution clients are winning awards like Bankrate's 2020 Best Online Bank and Nerdwallet's Best Bank of 2021 for Online Experience. For more information, please visit http://www.narmi.com.