Opinion

The latest opinion pieces by industry thought leaders


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  • Banks should apply customer data more smartly to instill greater trust

    Financial institutions are often strong on security, but they should consider emulating Amazon or Netflix, which boost user experience by proving they know their customers' preferences, Experian's David Britton writes.

    David Britton • Dec. 09, 2019
  • Think globally: 4 tips for payment success

    Keeping up with innovation and limiting cross-border friction can be crucial to growth, writes BlueSnap CEO Ralph Dangelmaier.

    Ralph Dangelmaier • Dec. 02, 2019
  • Community banks must use personal connection to partner with small businesses

    A trusted, local banker might come to the same decision as a more impersonal lender, but he or she will at least sit down with you and discuss options before doing so, writes Patrick Sobers, executive vice president at NBH Bank.

    Patrick Sobers • Oct. 09, 2019
  • Banks serving cannabis businesses have a twofold responsibility

    Pioneering financial institutions serving the industry have passed multiple exam cycles. The playbook doesn't have to be written from scratch, writes Tony Repanich, president and chief operations officer at Shield Compliance.

    Tony Repanich • Oct. 03, 2019
  • AI in anti-money laundering isn't just compliance, it's good business

    A reduction in automated false positive alerts means anti-money laundering investigators can spend more time working to catch criminals.

    Tim Mueller • Oct. 01, 2019