StanChart CEO apologizes over ‘lower-value human capital’ comment

CEOs from JPMorgan Chase, HSBC and Barclays added their takes to polarizing remarks by StanChart chief Bill Winters, in explaining his bank's increasing embrace of AI.

By Dan Ennis • Updated 15 hours ago

California fines Yotta $1M as customers are still out millions

Some customers expressed disappointment at the penalty amount, with one calling it the size of a “nominal rounding error.”

By Gabrielle Saulsbery • May 20, 2026

Explore the Trendline➔

Artificial intelligence

Banks must decide whether to forge AI tools in-house or partner with outside firms. AI’s importance can’t be understated, but legacy tech may also constrain the budget for banks looking to innovate.

By Banking Dive staff

Warren demands national trust charter details from Gould

National trust charters have been awarded to firms that “intend to engage in activities that appear to go far beyond the narrow set of activities permitted by law,” the Democratic senator told the head of the OCC.

By Gabrielle Saulsbery • May 20, 2026

StanChart eyes more than 7,800 job cuts by 2030 in AI embrace

The London bank aims to boost income per employee by 20% – and will reduce risk management, compliance and HR roles as part of that effort.

By Dan Ennis • May 19, 2026

Ally sharpens branchless banking message

The digital bank is courting millennial and Gen Z customers with a new brand platform that arguably throws playful shade on the brick-and-mortar model.

By Caitlin Mullen • May 18, 2026

Senate panel approves crypto bill

The Clarity Act – with stablecoin yield language intact – moved to the full Senate. Some last-minute amendments resurfaced, but an anti-money laundering measure was denied.

By Dan Ennis • May 15, 2026

How Alaska’s Credit Union 1 serves ‘banking tundras’

CEO Mark Burgess discusses the challenges of serving disparate, isolated communities – from transporting teller machines by plane to using remote capabilities to capture loan signatures.

By Caitlin Mullen • May 15, 2026

Dive Deposits: Affirm’s AI stance runs counter to trend

While some fintechs are content to do more with less through AI, BNPL platform Affirm simply aims to do more, as its top execs eschew human layoffs in favor of artificial intelligence.

By Dan Ennis • May 13, 2026

U.S. Bank shifts critical apps to AWS for AI push

The Minneapolis-based lender joins a growing list of banks looking to upgrade foundational infrastructure to better support AI initiatives.

By Makenzie Holland • May 12, 2026

Augustus receives conditional charter approval from OCC

The company, rebranded from its previous iteration Ivy, aims to revamp the clearing process to fit an artificial intelligence-native model.

By Dan Ennis • May 11, 2026

Collections doesn’t need more AI tools. It needs a framework that scales.

For collections teams, lasting AI value depends less on tools than on the framework beneath them.

May 11, 2026

‘New Citi’ makes its pitch

Bank executives sought to convey just how far Citi has come in recent years and how its growth plans will drive higher returns. Executing on the strategy could prove “challenging,” an analyst noted.

By Caitlin Mullen • May 8, 2026

Anthropic deepens push into financial services

The AI provider is developing industry-specific tools for finance and partnering with investors to gain an edge in middle-market enterprise tech adoption.

By Paige Gross • May 7, 2026

Banking’s biggest names are talking about Mythos

The Federal Reserve is considering effective supervisory approaches for Anthropic’s emerging AI model. JPMorgan Chase CEO Jamie Dimon said he thinks people need a chance to assess and mitigate its risks.

By Gabrielle Saulsbery • May 7, 2026

Hacktivist group stole Chime customer information, lawsuits allege

Three separate lawsuits allege that a hacker group known as Team 313 stole personal information from Chime customers when it attacked the fintech’s systems April 1.

By Gabrielle Saulsbery • May 6, 2026

Coinbase axes 700 employees

The cryptocurrency exchange joins a growing list of companies swapping out their workers for AI, following Block, Crypto.com and Bolt in making job cuts this year.

By Gabrielle Saulsbery • May 5, 2026

Citi launches Arc to scale AI agents across the business

The bank is looking to the technology to automate manual tasks such as research and data analysis.

By Makenzie Holland • May 4, 2026

Stop IT outages before they start: How DEX predicts and prevents system failures

Ready to prevent your next outage? Discover how TeamViewer DEX can help predict and prevent IT issues before they impact productivity.

May 4, 2026

Citi adds AI-powered adviser in wealth unit

Discussions are underway to use the agentic AI tool more broadly across the bank, “especially with the credit card business,” said Joe Bonanno, head of wealth intelligence at Citi.

By Caitlin Mullen • May 1, 2026

Citi taps former Google exec as CIO

Brian Saluzzo began his tenure with Citi in March, joining as the bank rolls out AI and nears completion of a business transformation initiative.

By Makenzie Holland • April 29, 2026

Adyen to buy German loyalty platform Talon.One for $876M

The deal will let the Dutch fintech connect a shopper’s online and in-store interactions so promotions and pricing can be adjusted midstream.

By Dan Ennis • April 28, 2026

Mercury nabs conditional OCC charter

The fintech has received conditional approval four months after it applied for a national bank charter, when it named SoFi alum Jon Auxier as CEO of the proposed Mercury Bank.

By Gabrielle Saulsbery • April 28, 2026

Customers Bank deepens ties with OpenAI

The Pennsylvania-based lender aims to “reimagine its lending, deposit and payment lifecycles” in commercial banking by handing off document collection, underwriting and other tasks to artificial intelligence.

By Dan Ennis • April 27, 2026

Going from good to great with AI agents in banking

Success will not be defined by how many agents are deployed but by how well they are governed.

By Priyanka Jain, VP of Product, Data & AI Governance, EnterpriseDB • April 27, 2026

Why rip and replace is dead and what comes next for banks

Process Intelligence helps change the question from “how do banks access data?” to “how can they derive value from their data?”

April 27, 2026