Retail


  • A Citi bank branch is shown, as a person walks by. Window signs advertise the bank's offerings.
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    Citi’s Sieg sees tech lag as an invitation to innovation

    The bank’s market position – behind its peers – is a challenge that allows it to find ways to leapfrog competitors, Citi’s wealth chief said.

    By Feb. 13, 2025
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    ‘Taking stock’: BofA and JPMorgan execs weigh in on Trump 2.0

    While Bank of America CEO Brian Moynihan called the recent regulatory shift “classic re-engineering,” one peer exec said the changes “are taking all the oxygen in the room.”

    By Feb. 12, 2025
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    Trendline

    Artificial intelligence

    Banks are enthusiastic about AI’s promises. But can they get customers on board, and will regulators let the innovation happen?

    By Banking Dive staff
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    Citi’s year-end promotions total 8,500

    That figure was similar to past years, following the bank’s broad reorganization and despite earlier reporting Citi would promote far fewer employees in 2024.

    By Feb. 7, 2025
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    Ex-Huntington branch manager sues bank, raising FMLA allegations

    Terri Estepp alleged she was fired from Huntington Bank after nearly 28 years because she took FMLA leave to care for her dying daughter. The bank said her termination is unrelated.

    By Feb. 6, 2025
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    Fed terminates 2 Wells Fargo consent orders

    Both orders were issued in 2011 and address mortgage business issues. Wells has resolved nine consent orders since 2019, and five remain, the bank said.

    By Feb. 4, 2025
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    OCMBC appoints new president after exec is charged with murder, DUI

    Serene Vernon has been placed on leave following a vehicle accident that left a man dead Friday. John Hamel has replaced her as president.

    By Feb. 4, 2025
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    Kate Tornone/Banking Dive
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    Citizens chief experience officer to retire

    Beth Johnson, who’s held key leadership roles at the bank for 11 years, will step down in March. The bank is hiring for a new senior executive role overseeing an expanded corporate strategy function.

    By Feb. 3, 2025
  • A Banco Santander's logo is seen at a bank's branch before a news conference to announce the 2019 results on January 29, 2020 in Boadilla del Monte, in Madrid, Spain.
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    Santander names next US CEO

    Christiana Riley’s appointment is part of a greater restructuring, a source told Reuters. Her appointment was announced by Executive Chair Ana Botin on LinkedIn.

    By Feb. 3, 2025
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    What’s coming for the banking industry in 2025

    Banking Dive takes a look at several trend areas — from M&A to regulation — to give its best guess on developments to come this year. But as observers in the ESG sector will tell it, change has been rapid and thorough.

    By Banking Dive staff • Jan. 31, 2025
  • A sign reads "New York Community Bank" and "A division of Flagstar Bank, N.A., Member FDIC"
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    Spencer Platt / Staff via Getty Images
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    Flagstar to close roughly 60 retail branches this year

    The bank also aims to shutter 20 private-client retail locations as part of its efforts to cut $600 million in costs in 2025, CFO Lee Smith said Thursday.

    By Jan. 30, 2025
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    Frost Bank exec: AI to usher in simpler mobile banking era

    As bank apps stuffed with features have become complicated, AI will enable apps to become smarter and more customized for customers, said Jimmy Stead, the lender’s consumer banking and technology chief.

    By Jan. 29, 2025
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    Courtesy of U.S. Bank
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    U.S. Bank’s Kedia to become CEO in April

    The super-regional lender’s president, Gunjan Kedia, will become the second woman leading a top-10 American bank when she replaces Andy Cecere on April 15.

    By Jan. 28, 2025
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    Chopra urges regulatory action to confront de-banking

    The CFPB director faulted the lack of transparency around bank decisions to close accounts and said it’s worth exploring what appeal rights customers could be entitled to.

    By Jan. 28, 2025
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    Fulton Bank to close 15 locations

    The Pennsylvania bank, which acquired Republic First after it failed last April, won’t be shuttering any of Republic First’s former branches.

    By Jan. 23, 2025
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    Patriot Bank, OCC ink deal over ‘troubled’ condition

    The Connecticut lender is taking remedial steps after the OCC found “unsafe or unsound practices” and violations related to strategic and capital planning and AML risk management. 

    By Jan. 22, 2025
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    Courtesy of Ally Financial
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    Ally to sell credit card business to CardWorks

    Plans for the sale were hinted at earlier this year, a month after the CEO said the business wasn’t within Ally’s core focus.

    By Jan. 22, 2025
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    TD slashes pay for 41 execs, expedites Chun’s start date

    Compensation cuts reflect “the seriousness of the U.S. [anti-money laundering] failures, the associated costs to the Bank, and the limitations imposed on the U.S. retail business,” the bank said Friday.

    By Jan. 17, 2025
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    Q&A

    U.S. Bank scouts for agentic AI as age of ‘do it for me’ awaits

    The super-regional’s chief innovation officer said there’s a fine line between being proactive and helpful, versus being proactive and creepy. “We don’t want to cross the creepy line,” he said.

    By Jan. 16, 2025
  • Montana’s Glacier Bancorp to buy Idaho lender in $245.4M deal

    Acquiring Bank of Idaho will add 15 locations to Glacier's footprint, along with $1.3 billion in assets. The acquisition, set to close in the second quarter, would be Glacier's 26th since 2000.

    By Jan. 15, 2025
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    CFPB sues Capital One over $2B in unpaid interest to customers

    The agency accused Capital One of obscuring a new, higher-paying savings product from some legacy savings account holders. The bank said it is “disappointed” with the bureau’s “eleventh hour lawsuits.”

    By Jan. 14, 2025
  • JPMorgan Chase building signage in New York City
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    Michael M. Santiago / Staff via Getty Images
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    JPMorgan elevates Piepszak to COO

    Jennifer Piepszak replaces Daniel Pinto, who will retire in 2026. But she indicated she’d rather work in a “senior operating role” than be considered to succeed CEO Jamie Dimon “at this time.”

    By Jan. 14, 2025
  • The Federal Deposit Insurance Corp. headquarters in Washington, D.C.
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    Anna Hrushka/Banking Dive
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    FDIC’s Hill sets out priorities for agency’s ‘new direction’

    The agency’s vice chair anticipates a shift in bank supervision that emphasizes core financial risks over a process-related focus.

    By Jan. 13, 2025
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    Fed approves UMB’s $2B acquisition of HTLF

    The transaction, set to close by Jan. 31, would boost UMB’s assets by roughly 40%, more than double its branch footprint and give it entry to five new states.

    By Jan. 13, 2025
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    Courtesy of USAA
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    USAA picks board member Andrade as next CEO

    Juan Andrade will succeed Wayne Peacock as the financial institution’s president and CEO starting April 2. Peacock announced his retirement in August.

    By Jan. 9, 2025
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    Column

    Dive Deposits: Morgan Stanley’s MD promotions don’t set records, they follow the herd

    While Citi, BofA and Goldman touted their biggest cohorts of managing directors in years, Morgan Stanley elevated greater numbers in 2022 and 2023. But the banks appear in lock-step on other value markers.

    By Jan. 9, 2025