Retail

Q&A

KeyBank's digital strategy: Let the client choose

The Cleveland-based bank has spent the past decade strategizing how it can digitize its products to provide remote self-service capabilities for its clients while maintaining in-person options.

By Anna Hrushka • July 07, 2020

Column

German banks are having a moment right now

The proposed resignations of Commerzbank's CEO and board chairman come little more than a week after the collapse of the country's biggest challenger bank and amid restructuring by its largest lender.

By Dan Ennis • July 06, 2020

Investment company Edward Jones files for ILC charter

"Given market conditions, we believe the need for enhancements to our financial services is more important than ever to our clients as they look to reach their financial goals," Edward Jones Principal Ken Cella said.

By Anna Hrushka • July 06, 2020

Citi delays office-return plan in 13 states

Workers' reluctance to take public transport will keep offices below 40% capacity until a vaccine is available, a Citi executive said. The rollback comes as Bank of America indicated its employees would stay remote until Labor Day.

By Dan Ennis • UPDATED: July 5, 2020 at 10:11 a.m.

BBVA brings 'banker bar' to new branches in Texas expansion

The bank seeks to do away with the traditional teller role, replacing it with an employee who can onboard customers to digital channels and originate accounts.

By Anna Hrushka • July 01, 2020

Wells Fargo cuts dividend to level it will reveal July 14

Most other big banks will keep their third-quarter shareholder payouts consistent with second-quarter figures, including Goldman Sachs, which the Fed says must maintain a 6.7% stress capital buffer.

By Dan Ennis • June 30, 2020

Bank profitability at risk as pandemic slows economy, OCC says

Financial institutions are beginning to see the adverse credit effects of the economic shock brought on by the pandemic, according to the regulator's semiannual report.

By Anna Hrushka • June 30, 2020

Inside Ally Financial's technology strategy

The company needs to operate at a speed it hasn't before, Ally's technology chief said. In the next three to five years, digital capabilities will "stop being exotic," PwC has said.

By Naomi Eide • June 30, 2020

JPMorgan cites 'technical issue' over incorrect customer balances

The bank's customers took to Twitter to report money unexpectedly missing or appearing in their accounts using the #ChaseBank hashtag.

By Anna Hrushka • June 29, 2020

Ally, CardWorks terminate $2.7B merger over pandemic concerns

The deal fell through less than a year after Ally dropped a three-year partnership with TD Bank and refocused on point-of-sale loans. The coronavirus has scuttled, delayed and disrupted several proposed tie-ups.

By Dan Ennis • June 25, 2020

How Upgrade plans to use its latest $40M investment

Upgrade's latest funding round boosts the startup's valuation to $1 billion, giving it "unicorn" status alongside other neobanks such as Chime, Dave, Monzo, Revolut, N26 and NuBank.

By Anna Hrushka • June 25, 2020

Mastercard to buy Finicity for $825M in open banking play

The announcement echoes a move by credit card rival Visa, which revealed in January its plan to purchase data aggregator Plaid for $5.3 billion.

By Anna Hrushka • June 24, 2020

Eastern Bank to go public as pandemic accelerates need for tech

"The capital raised in the offering will allow us to increase our investments in new technologies to develop and implement an increasingly sophisticated array of banking and other financial services," the bank said in a filing.

By Anna Hrushka • June 22, 2020

Banking by appointment could stick as a post-COVID-19 customer habit

"Appointment setting allows you to triage customers, manage the staff levels in the branch" and decide which issues can be resolved digitally, said Jean-Pierre Lacroix, whose firm develops strategy for Regions Bank.

By Anna Hrushka • June 19, 2020

BV Financial to buy Delmarva Bancshares in merger of Maryland banks

BayVanguard Bank is expected to have about $750 million in assets and 16 branch locations once the deal closes in the fourth quarter.

By Dan Ennis • June 18, 2020

Wells Fargo ties diversity efforts to executive pay

CEO Charlie Scharf aims to double the number of Black leaders at the bank over the next five years, but says Wells' "unique" regulatory issues may make that difficult.

By Dan Ennis • June 18, 2020

Former Citi executive's AI platform identifies bias in banking

Marcia Tal, a 20-year banking veteran, says her new product uses a predictive model to identify prejudice within customer and employee complaints at financial institutions.

By Anna Hrushka • June 18, 2020

HSBC looks to cut 38% of French unit, double its mobile users

The moves come less than a month after Britain's largest lender resumed its effort to cut 35,000 jobs by 2022 after a three-month pause during the height of the coronavirus pandemic.

By Dan Ennis • UPDATED: July 7, 2020 at 11:35 a.m.

JPMorgan Chase, PNC join banks closing early for Juneteenth

Bank of America, meanwhile, opted to keep its branches open Friday and let its employees take a personal day. U.S. Bank, Capital One, Fifth Third, Truist, Santander and Mastercard also are offering employees time off to reflect.

By Dan Ennis • UPDATED: June 18, 2020 at 9:39 a.m.

JPMorgan plans to bring back more traders to office June 22

The bank rearranged desks and reformatted floor plans, reduced capacity in its elevators and instituted an elevator queue system. It reportedly aims to ramp up its office capacity to 50% by mid-July.

By Dan Ennis • June 16, 2020

Credit Sesame acquires Canadian challenger bank Stack

Stack began working with Credit Sesame last year to develop Sesame Cash. That product, which launched in March, marked Credit Sesame's first foray into the digital banking space.

By Anna Hrushka • June 16, 2020

Q&A

How Mambu plans to expand in North America's core banking market

"Because of the agility of our technology, we were able to quickly say, 'If we can do this for lending, then let's look into banking,'" said Johanna Pugh, a managing director with the company.

By Anna Hrushka • June 15, 2020

Goldman, Amazon to launch credit line for small businesses

The deal marks the second time in a year that the investment bank has partnered with one of the big four tech giants, following the August launch of the Apple Card.

By Anna Hrushka • June 11, 2020

Will COVID-19 push contactless payments into the mainstream?

Reports show contrasting figures on the adoption of touch-and-go tech, but the coronavirus — and perhaps a push from card issuers or retailers — may prove the catalyst to change consumer behavior.

By Tatiana Walk-Morris • June 11, 2020

Truist's BB&T app tops J.D. Power mobile banking satisfaction study

The award comes as the company builds an app that combines the best features from BB&T and SunTrust's legacy products, Truist's chief digital and client experience officer told Banking Dive.

By Anna Hrushka • June 10, 2020