Retail


  • Two people with their backs to the camera use Bank of America ATMs.
    Image attribution tooltip
    Justin Sullivan / Staff via Getty Images
    Image attribution tooltip

    Bank of America users report online access issues

    Some customers said they were unable to sign in to their accounts. Others reported seeing incorrect or untimely balances. The issues “have largely been resolved,” the bank said Wednesday night.

    By Oct. 3, 2024
  • A group of people wait outside a grocery store glass door that has a sign posted on it.
    Image attribution tooltip

    Jonathan Drake/Reuters

    Image attribution tooltip

    Hurricane Helene aftermath prompts card, cash troubles

    After the storm ripped through the southeastern U.S., consumers and merchants have been left grappling with card network outages and cash shortages.

    By Lynne Marek • Oct. 3, 2024
  • The exterior of Five Star Bank's Rancho Cordova office building is shown, with "Five Star Bank" in white letters at the top left of the building exterior. Explore the Trendline
    Image attribution tooltip
    Permission granted by Smriti Shakargaye
    Image attribution tooltip
    Trendline

    Top 5 stories from Banking Dive

    Everything old is new again. One year after Citi’s reorganization, progress comes in “fits and starts.” Meanwhile, a contentious proposed rule is generating “voluminous” feedback after 14 months.

    By Banking Dive staff
  • Two people shake hands.
    Image attribution tooltip
    YurolaitsAlbert/iStock via Getty Images
    Image attribution tooltip

    2025 banking conference roundup

    Gatherings can serve as idea generators, measuring sticks and connectors, as attendees meet to discuss innovations like AI, banking’s intersection with fintech and the future of capital requirements.

    By Oct. 1, 2024
  • A sign reads "Wells Fargo" outside of a Wells bank branch.
    Image attribution tooltip
    Michael M. Santiago / Staff via Getty Images
    Image attribution tooltip

    Wells Fargo faces new class-action suit over cash sweeps

    A lawsuit filed Tuesday accused the lender of underpaying interest “to enrich itself at its customers’ expense.”

    By Sept. 26, 2024
  • Two people with their backs to the camera use Bank of America ATMs.
    Image attribution tooltip
    Justin Sullivan / Staff via Getty Images
    Image attribution tooltip

    Bank of America adds family banking to give parents control of kids’ spending

    The lender isn’t the first to launch such a product, as the opportunity to grow with Gen Z and Gen Alpha draws more players.

    By Sept. 26, 2024
  • Two business people are signing contract.
    Image attribution tooltip
    simarik via Getty Images
    Image attribution tooltip

    NY credit union-bank tie-up pushes 2024 to brink of M&A record

    Rochester-based ESL's proposed acquisition of Generations Bancorp is the 16th announced whole-bank purchase by a credit union this year, tying it with 2022.

    By Sept. 24, 2024
  • Bank of America ATMs are seen in NYC.
    Image attribution tooltip
    Mario Tama via Getty Images
    Image attribution tooltip

    Bank of America on pace to open 165 branches by 2026

    The lender’s expansion will include roughly 40 branch openings this year, including its first location in Louisville, Kentucky.

    By Sept. 23, 2024
  • A panoramic view of Waikiki and Diamond Head from Tantalus lookout in the Puu Ualakaa State Park, Honolulu, Oahu, Hawaii.
    Image attribution tooltip
    zhuzhu via Getty Images
    Image attribution tooltip

    Hawaiian bank rebuffs investor group’s acquisition offer

    Territorial Bank is in the middle of an acquisition process by California’s Hope Bancorp. A recent offer by Blue Hill Advisors was unsolicited.

    By Sept. 23, 2024
  • An aerial image of Trenton, Jersey shows the capital building and the surrounding area in the evening.
    Image attribution tooltip
    ChrisBoswell via Getty Images
    Image attribution tooltip

    First Bank CEO: Small banks will need more deposits before lending can take off

    If smaller banks aren’t able to attract more deposits, they may have to get comfortable with slower loan growth, the CEO of New Jersey’s First Bank suggested.

    By Sept. 20, 2024
  • new jersey
    Image attribution tooltip
    Getty Images/Staff via Getty Images
    Image attribution tooltip

    OceanFirst to pay $15M in DOJ redlining settlement

    The bank failed to provide mortgage lending services to predominantly nonwhite neighborhoods in three New Jersey counties, the agency said. The OCC downgraded the bank’s CRA rating in 2021.

    By Sept. 19, 2024
  • Green and white signage on the exterior of a building reads "TD Bank."
    Image attribution tooltip
    Spencer Platt / Staff via Getty Images
    Image attribution tooltip

    TD CEO Bharat Masrani to retire in April

    Raymond Chun, TD’s head of Canadian personal banking, will become the lender’s next CEO, as the bank works to resolve issues within its U.S. anti-money laundering program.

    By Sept. 19, 2024
  • An exterior shot of the Department of Justice building shows the words "Department of Justice" and an American flag flying above.
    Image attribution tooltip
    Kevin Dietsch / Staff via Getty Images
    Image attribution tooltip

    DOJ joins OCC, FDIC in updating bank merger guidelines

    Regulators’ revamped guidelines increase the agencies’ discretion, which is likely to stoke industry uncertainty and, perhaps, extend the timeline to approval, analysts say.

    By Sept. 18, 2024
  • A person wearing a blue hat and light t-shirt walks past a KeyBank branch location, as the glass reflects the street scene.
    Image attribution tooltip
    Spencer Platt / Staff via Getty Images
    Image attribution tooltip

    KeyBank CFO eyes opportunities through Scotia deal

    The two banks are exploring potential partnership opportunities – and their geographic footprints might allow a jumping-off point, KeyBank CFO Clark Khayat said last week at a conference.

    By Sept. 16, 2024
  • Aerial shot of an urban area along a river, with bridges connecting development on each side of the river
    Image attribution tooltip
    Art Wager via Getty Images
    Image attribution tooltip

    EverBank to buy Michigan’s Sterling Bank for $261M

    The deal includes 25 branches, $900 million in loans and $2 billion in deposits; but not Sterling’s sole Michigan branch or its $372.9 million portfolio of residential tenant-in-common mortgage loans.

    By Sept. 16, 2024
  • Bank sign
    Image attribution tooltip
    Courtesy of U.S. Bank
    Image attribution tooltip

    U.S. Bank reaches its proving ground

    The super-regional is at an “inflection point” after recent acquisitions and tech updates, CEO Andy Cecere said at the bank’s investor day. One analyst, however, is calling for “a new set of eyes at the top.”

    By Sept. 13, 2024
  • The Federal Reserve building at sunset.
    Image attribution tooltip
    Douglas Rissing via Getty Images
    Image attribution tooltip

    9 crucial reactions to the capital requirements preview

    BofA and JPMorgan execs talk death, despair and a lack of specifics, while lawmakers and regulators appear to fall along party lines in the snowballing fight over the Basel endgame.

    By Sept. 11, 2024
  • PNC CEO Bill Demchak holds his glasses and looks on during a Congressional hearing, as people sit behind him in the background.
    Image attribution tooltip
    Alex Wong / Staff via Getty Images
    Image attribution tooltip

    PNC’s Demchak wants to lean in to open banking for growth

    The Pittsburgh-based lender’s CEO is wary of larger rivals building branches in every city but said he won’t pay “silly” M&A prices for a “busted” franchise. 

    By Sept. 10, 2024
  • Huntington Bank
    Image attribution tooltip
    Permission granted by Huntington Bank
    Image attribution tooltip

    Huntington wants to open 55 branches in Carolinas over 5 years

    The Columbus, Ohio-based bank aims to add 350 employees and expand on a commercial-banking effort it launched in the two states last year.

    By Sept. 9, 2024
  • Wooden judge gavel and calculator on financial reports.
    Image attribution tooltip
    Valerii Evlakhov via Getty Images
    Image attribution tooltip

    Old National names CFO amid predecessor’s child molestation case

    Brendon Falconer, who was put on administrative leave, left the bank Aug. 31 with a $2.6 million payout. John Moran, the now-permanent CFO, has filled the post on an interim basis since April.

    By Sept. 5, 2024
  • A cityscape photographed at dusk, featuring the global headquarters of Goldman Sachs Company in center left, set in contrast to older buildings along New York's financial district.
    Image attribution tooltip
    JayLazarin via Getty Images
    Image attribution tooltip

    Goldman to cut hundreds of jobs: reports

    The staff reduction, tied to annual performance reviews, could affect between 1,300 and 1,800 employees, or 3% to 4% of the bank’s workforce, The Wall Street Journal reported Friday. 

    By Sept. 3, 2024
  • Truist plaza is shown, with a sign reading "Truist" and the company's logo in the foreground, and the skyscraper in the background.
    Image attribution tooltip
    The image by Tyler Lahti is licensed under CC BY-SA 4.0
    Image attribution tooltip

    Truist approves $4.5M bonuses for CFO, top consumer banker

    The stock awards were given “to support the retention of key leadership critical to taking full advantage of the business opportunities” created by the sale of Truist’s insurance arm, the bank said.

    By Sept. 3, 2024
  • Truist building
    Image attribution tooltip
    "Truist Plaza" by Tyler Lahti is licensed under CC BY-SA 2.0
    Image attribution tooltip

    Truist’s premier banking head exits

    Allison Robinson, a two-decade veteran of the bank, has served as head of branch and premier banking since last November.

    By Aug. 28, 2024
  • The Chicago skyline is shown, from south of the city looking north.
    Image attribution tooltip
    Win McNamee / Staff via Getty Images
    Image attribution tooltip

    First Merchants exits Illinois retail banking with Old Second deal

    Muncie, Indiana-based First Merchants is selling five Chicago-area branches to Aurora, Illinois-based Old Second, but will maintain a loan production office in the Windy City.

    By Aug. 28, 2024
  • Aerial view of Kansas City with a KC Streetcar present in street
    Image attribution tooltip
    TriggerPhoto via Getty Images
    Image attribution tooltip

    Busey, CrossFirst to merge in $916.8M deal

    The transaction, set to close in the first half of 2025, will give Busey access to six new states and lucrative markets such as Denver, Dallas and Phoenix.

    By Aug. 27, 2024
  • Edward Jones
    Image attribution tooltip
    Permission granted by Edward Jones
    Image attribution tooltip

    Edward Jones links with U.S. Bank after Citi reverses course

    Citi last August launched a partnership with Edward Jones that was expected to offer checking and savings services. But Citi disbanded the program within months, during its reorganization.

    By Aug. 21, 2024