Citizens chief experience officer to retire

Beth Johnson, who’s held key leadership roles at the bank for 11 years, will step down in March. The bank is hiring for a new senior executive role overseeing an expanded corporate strategy function.

By Rajashree Chakravarty • Feb. 3, 2025

Santander names next US CEO

Christiana Riley’s appointment is part of a greater restructuring, a source told Reuters. Her appointment was announced by Executive Chair Ana Botin on LinkedIn.

By Gabrielle Saulsbery • Feb. 3, 2025

Explore the Trendline➔

Artificial intelligence

Banks are enthusiastic about AI’s promises. But can they get customers on board, and will regulators let the innovation happen?

By Banking Dive staff

What’s coming for the banking industry in 2025

Banking Dive takes a look at several trend areas — from M&A to regulation — to give its best guess on developments to come this year. But as observers in the ESG sector will tell it, change has been rapid and thorough.

By Banking Dive staff • Jan. 31, 2025

Flagstar to close roughly 60 retail branches this year

The bank also aims to shutter 20 private-client retail locations as part of its efforts to cut $600 million in costs in 2025, CFO Lee Smith said Thursday.

By Caitlin Mullen • Jan. 30, 2025

Frost Bank exec: AI to usher in simpler mobile banking era

As bank apps stuffed with features have become complicated, AI will enable apps to become smarter and more customized for customers, said Jimmy Stead, the lender’s consumer banking and technology chief.

By Caitlin Mullen • Jan. 29, 2025

U.S. Bank’s Kedia to become CEO in April

The super-regional lender’s president, Gunjan Kedia, will become the second woman leading a top-10 American bank when she replaces Andy Cecere on April 15.

By Caitlin Mullen • Jan. 28, 2025

Chopra urges regulatory action to confront de-banking

The CFPB director faulted the lack of transparency around bank decisions to close accounts and said it’s worth exploring what appeal rights customers could be entitled to.

By Caitlin Mullen • Jan. 28, 2025

Fulton Bank to close 15 locations

The Pennsylvania bank, which acquired Republic First after it failed last April, won’t be shuttering any of Republic First’s former branches.

By Gabrielle Saulsbery • Jan. 23, 2025

Patriot Bank, OCC ink deal over ‘troubled’ condition

The Connecticut lender is taking remedial steps after the OCC found “unsafe or unsound practices” and violations related to strategic and capital planning and AML risk management. 

By Rajashree Chakravarty • Jan. 22, 2025

Ally to sell credit card business to CardWorks

Plans for the sale were hinted at earlier this year, a month after the CEO said the business wasn’t within Ally’s core focus.

By Gabrielle Saulsbery • Jan. 22, 2025

TD slashes pay for 41 execs, expedites Chun’s start date

Compensation cuts reflect “the seriousness of the U.S. [anti-money laundering] failures, the associated costs to the Bank, and the limitations imposed on the U.S. retail business,” the bank said Friday.

By Caitlin Mullen • Jan. 17, 2025

U.S. Bank scouts for agentic AI as age of ‘do it for me’ awaits

The super-regional’s chief innovation officer said there’s a fine line between being proactive and helpful, versus being proactive and creepy. “We don’t want to cross the creepy line,” he said.

By Caitlin Mullen • Jan. 16, 2025

Montana’s Glacier Bancorp to buy Idaho lender in $245.4M deal

Acquiring Bank of Idaho will add 15 locations to Glacier's footprint, along with $1.3 billion in assets. The acquisition, set to close in the second quarter, would be Glacier's 26th since 2000.

By Gabrielle Saulsbery • Jan. 15, 2025

CFPB sues Capital One over $2B in unpaid interest to customers

The agency accused Capital One of obscuring a new, higher-paying savings product from some legacy savings account holders. The bank said it is “disappointed” with the bureau’s “eleventh hour lawsuits.”

By Caitlin Mullen • Jan. 14, 2025

JPMorgan elevates Piepszak to COO

Jennifer Piepszak replaces Daniel Pinto, who will retire in 2026. But she indicated she’d rather work in a “senior operating role” than be considered to succeed CEO Jamie Dimon “at this time.”

By Dan Ennis • Jan. 14, 2025

FDIC’s Hill sets out priorities for agency’s ‘new direction’

The agency’s vice chair anticipates a shift in bank supervision that emphasizes core financial risks over a process-related focus.

By Caitlin Mullen • Jan. 13, 2025

Fed approves UMB’s $2B acquisition of HTLF

The transaction, set to close by Jan. 31, would boost UMB’s assets by roughly 40%, more than double its branch footprint and give it entry to five new states.

By Dan Ennis • Jan. 13, 2025

USAA picks board member Andrade as next CEO

Juan Andrade will succeed Wayne Peacock as the financial institution’s president and CEO starting April 2. Peacock announced his retirement in August.

By Rajashree Chakravarty • Jan. 9, 2025

Dive Deposits: Morgan Stanley’s MD promotions don’t set records, they follow the herd

While Citi, BofA and Goldman touted their biggest cohorts of managing directors in years, Morgan Stanley elevated greater numbers in 2022 and 2023. But the banks appear in lock-step on other value markers.

By Dan Ennis • Jan. 9, 2025

CFPB brings back sandbox but keeps competition emphasis

The bureau’s policies restore the no-action letter and sandbox designation, but feature some tweaks aimed at correcting past “shortcomings.”

By Caitlin Mullen • Jan. 9, 2025

6 banking trends to watch in 2025

Donald Trump’s return to the White House is expected to make an impression on a number of facets in banking – from regulation to M&A to crypto.

By Dan Ennis , Rajashree Chakravarty , Caitlin Mullen , Gabrielle Saulsbery • Jan. 8, 2025

How Wells Fargo aims to boost trust among underbanked

The bank has been focused on providing services that are “in language and in culture” to foster trust and transparency, said Michael Martino, head of Wells’ inclusion initiative.

By Caitlin Mullen • Jan. 8, 2025

Credit Suisse had more Nazi-linked accounts than previously known: probe

The Swiss bank engaged in a “pattern of obstruction” by not sharing some information during past investigations into the lender’s ties to Nazis, the Senate Budget Committee said.

By Caitlin Mullen • Jan. 6, 2025

Kansas bank challenges $20M FDIC penalty

CBW Bank, charged with failing to maintain adequate anti-money laundering controls, has filed a lawsuit challenging the agency’s action, calling the penalty “unreasonable and unprecedented for a bank of this size.”

By Caitlin Mullen • Jan. 3, 2025

Hawaiian Electric sells majority stake in American Savings Bank

The $450 million deal follows the Hawaiian utility company’s agreement last year to put close to $2 billion toward a joint settlement stemming from the 2023 Maui wildfires.

By Caitlin Mullen • Jan. 2, 2025