Retail


  • South Carolina State House
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    Retrieved from Wikimedia Commons.
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    NC’s First Bank to buy SC lender for $166M

    Buying Carolina Bank & Trust would add 14 branches to First Bank’s existing 113-location footprint and push the acquirer well past $13 billion in assets. The deal is set to close by the first quarter of 2027.

    By July 15, 2026
  • People walk past a Bank of America branch on a city street.
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    Spencer Platt / Staff via Getty Images
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    Bank of America’s chatbot Erica continues to amplify digital engagement

    Active users of Bank of America’s chatbot grew 23% year over year to 24.6 million.

    By Kristen Doerer • July 15, 2026
  • Trendline

    Artificial intelligence

    Banks must decide whether to forge AI tools in-house or partner with outside firms. AI’s importance can’t be understated, but legacy tech may also constrain the budget for banks looking to innovate.

    By Banking Dive staff
  • A person walks past a building entrance with "Citibank" letters above the doorway.
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    Michael M. Santiago / Staff via Getty Images
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    Citi flags potential for more severance this year

    The bank, which has reduced headcount by about 5% over the past year, is focused on finding efficiencies to fund investments, executives indicated Tuesday.

    By July 15, 2026
  • An aerial view of the ocean off of a green island with clouds in the distance.
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    Getty Images
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    First Hawaiian to buy California’s TriCo in $2B deal

    The acquisition, set to close by year-end, marks a return to the mainland for the Hawaiian lender, which was once part of BNP Paribas’ U.S. network.

    By July 14, 2026
  • Jamie Dimon JPMorgan Chase credit cards interest rates Trump
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    Alexander Tamargo via Getty Images
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    JPMorgan’s Dimon: Lake chose retirement after board named co-presidents

    The CEO didn’t say what prompted last month’s appointment of Doug Petno and Troy Rohrbaugh as co-presidents, but referred to it as “a natural change” in the bank’s succession planning process.

    By July 14, 2026
  • The Office of the Comptroller of the Currency logo
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    OCC shutters smallest US bank

    Customers of Kentland Federal Savings and Loan Association of Kentland, Indiana, automatically became customers of nearby but unrelated Kentland Bank, which was appointed receiver by the FDIC.

    By July 13, 2026
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    Thomas Lohnes via Getty Images
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    Deutsche Bank fined $2M by Australian regulator

    It’s the second fine this year for the German bank, though it did not admit guilt or liability.

    By July 13, 2026
  • Trump Federal Reserve payments financial technology
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    Andrew Harnik via Getty Images
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    Fed faults Iowa bank holding companies

    TS Banking Group and its bank holding company subsidiary TS Contrarian Bancshares must strengthen capital at two subsidiary banks, the central bank ordered.

    By July 10, 2026
  • People walk on a sidewalk past an entrance with a "Valley Bank" sign above the doorway.
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    Caitlin Mullen/Banking Dive
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    Valley Bank exec: AI is changing build-versus-buy question

    The New Jersey-based lender is using tiered employee access to control AI costs while pursuing internal efficiencies and relationship-building use cases, its chief operating officer said.

    By July 10, 2026
  • Montgomery, Alabama, with the state Capitol and city buildings at dawn. A series of traffic lights are all red.
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    Sean Pavone via Getty Images
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    Activist investors push Alabama bank to use its built-up equity

    United Bancorporation of Alabama has teased the prospect of M&A, but since a $123 million cash infusion, its expenses have ballooned and deposits have stagnated, investors said.

    By July 9, 2026
  • baton rouge skyline with mississippi river
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    CrackerClips via Getty Images
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    Louisiana bank buys financial consulting firm

    Business First Bancshares, parent company of b1BANK, is a serial acquirer. This marks its seventh deal since 2020.

    By July 9, 2026
  • A person holds a Starling Bank card
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    Courtesy of Starling Bank
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    Starling to whittle headcount by 3%

    The London challenger bank is cutting jobs to eliminate duplication and accelerate product delivery, a spokesperson said.

    By July 8, 2026
  • A newer PNC branch is shown, with "PNC" signage on the exterior of the building.
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    Courtesy of PNC
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    PNC’s new mobile banking app built on personalization

    The Pittsburgh-based bank wanted to debut a customizable app with more features and functionality “without making it heavy,” said Alex Overstrom, the lender’s head of retail banking.

    By July 8, 2026
  • Oklahoma City, Oklahoma, downtown skyline on the Oklahoma River at dawn.
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    Getty Images
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    Bank7 to buy 71% of Century Bank, maybe

    Century said it’s not involved in the share sale. But after its largest shareholder defaulted on loans at another bank with Century shares as collateral, the sale is partly up to the courts.

    By July 7, 2026
  • A U.S. Bank branch is shown with a small crowd of people standing near the front entrance. A sign in the window of the building says "Now Open."
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    Caitlin Mullen/Banking Dive
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    U.S. Bank pursues Gen Z with payments-first strategy

    By treating payments as the entry point to banking relationships, the Minneapolis-based lender is cultivating a low-cost funding base in a fiercely competitive deposit environment, said executive Arijit Roy.

    By July 7, 2026
  • Federal Reserve Bank of Kansas City building
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    Matt Gush via Getty Images
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    Fed dings small Kansas lender for third time since 2023

    Lenexa, Kansas-based Small Business Bank must address being “significantly undercapitalized” within 30 days, the central bank wrote.

    By July 6, 2026
  • The Office of the Comptroller of the Currency's seal hangs on a brick building.
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    Permission granted by Office of the Comptroller of the Currency
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    OCC ends enforcement against Patriot Bank

    Expenses related to the agreement have totaled over $5 million. CEO Steven Sugarman said he now expects regulatory and FDIC fees to decrease.

    By July 2, 2026
  • A close up shot of Elizabeth Warren.
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    Andrew Harnik via Getty Images
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    Warren grills Capital One CEO over CFPB nominee

    The Democratic senator wanted to know if Capital One executive-turned-CFPB nominee Brian Johnson had any role in the bureau’s termination of a lawsuit against the bank.

    By June 30, 2026
  • men in suites standing in front of a window with sweeping city views
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    Permission granted by Commerce Bancshares
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    Commerce Bank in St. Louis to buy boutique firm

    Buying Nolan & Associates would mark the $37.5 billion-asset bank’s second deal in a year.

    By June 30, 2026
  • South Carolina State House
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    Retrieved from Wikimedia Commons.
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    Two Southeast banks to merge in $163M deal

    When it buys First Reliance, Colony Bank will become the largest sub-$10 billion-asset bank headquartered in Georgia or South Carolina, the acquirer said.

    By June 26, 2026
  • A close-up of the name "J.P. Morgan" is shown on a glass door.
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    Michael M. Santiago / Staff via Getty Images
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    JPMorgan’s Lake exits as Petno, Rohrbaugh named co-presidents

    Longtime executives Doug Petno and Troy Rohrbaugh will each hold two roles, as Marianne Lake – previously seen as a potential successor to CEO Jamie Dimon – retires from the company.

    By June 25, 2026
  • Wisconsin’s Welcome Sign on the I-90 highway.
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    Sanghwan Kim via Getty Images
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    Banks strike deals in Michigan, Wisconsin

    A deal in Michigan is set to create a $1.68 billion-asset bank. Another, in Wisconsin, will create a $3.1 billion-asset institution.

    By June 24, 2026
  • A person in a suit and tie speaks into a microphone.
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    Anna Moneymaker / Staff via Getty Images
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    GOP senator slams banks over deposit posting

    Sen. Bernie Moreno, R-OH, threatened legislative action Tuesday if banks don't voluntarily change the order in which they post transactions, saying that posting customers’ withdrawals before deposits can trigger overdraft fees.

    By June 24, 2026
  • KeyBank branch
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    Courtesy of KeyBank
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    KeyBank bets on relationships over tech budgets

    Still, midsize lenders must take “more progressive, larger steps” to meet evolving customer expectations, said Emily Gessner, who jumps from a consumer to a commercial role at the bank next month.

    By June 23, 2026
  • Santander-Webster deal gets OCC approval

    The $12.3 billion acquisition, which also needs a green light from the Federal Reserve and European Central Bank, got the OCC’s go-ahead 74 days after the application was submitted.

    By June 18, 2026