Retail

  • A group of people stand in front of the entrance to a bank branch building, with the word "Chase" and the company's logo on the front.
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    Caitlin Mullen/Banking Dive
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    Banks should play up human touch to stand out in AI era: fintech CEO

    The human channel “is the biggest moat or the biggest differentiator the banks have” versus large language models and AI agents, said the chief executive of Personetics.

    By • Nov. 4, 2026
  • A purple, ground-level sign with white letters reads "Truist" and features the bank's logo.
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    Caitlin Mullen/Banking Dive
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    Truist expands merchant tools to boost value

    The super-regional rolled out a faster onboarding experience and added insights for business owners, said Chris Ward, head of enterprise payments.

    By • Nov. 3, 2026
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    Trendline

    Artificial intelligence

    Banks’ conversations surrounding AI are shifting from an experimental “what” phase to a focus on how, how much – and how fast.

    By Banking Dive staff
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    Mortgage business expansion killed Tioga-Franklin: FDIC OIG

    “The bank’s condition deteriorated due to weak earnings which led to liquidity and capital issues,” the FDIC’s Office of the Inspector General said Friday.

    By • Nov. 2, 2026
  • A white brick storefront features a black awning and the words "City National Bank" above it. A balloon arch frames the entry way and an ATM is built into the storefront.
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    Retrieved from City National Bank on October 30, 2026
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    City National private bank plays up RBC tie

    The Los Angeles-based subsidiary of the Canadian lender is staffing up and “amplifying” RBC’s brand to grow its private bank business, an executive said.

    By • Oct. 30, 2026
  • Front view of the Bank of America Tower in Charlotte, North Carolina on June 18, 2022.
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    Bank of America plants its flag in Wisconsin

    The Charlotte, North Carolina-based bank’s first Wisconsin retail branch opened Wednesday. BofA plans to open branches in Alabama and Louisiana next year.

    By • Oct. 29, 2026
  • A skyscraper with the name "U.S. Bank" atop it is shown.
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    Courtesy of U.S. Bank
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    U.S. Bank risk chief heads to Amex

    The executive shuffle comes at a pivotal time for Amex, which was hit this month with regulator penalties over anti-money laundering compliance failures.

    By • Oct. 29, 2026
  • Several Ohio state flags fly outside of the statehouse building.
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    Virginia lender First Community to expand into Ohio with $243M deal

    The acquisition of Main Street Financial Services Corp., set to close in the second quarter of 2027, will add 21 branches to First Community’s footprint, along with $1.6 billion in assets.

    By • Oct. 28, 2026
  • UMB CEO Mariner Kemper
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    Permission granted by UMB
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    UMB to buy California bank for $506M

    Additional M&A isn’t off the table while the Missouri lender absorbs El Dorado Savings Bank, CEO Mariner Kemper said, but he’s not interested in a purchase that would involve giving up board seats.

    By • Oct. 28, 2026
  • An aerial view of Memphis, Tennessee, showing skyscrapers in the city and highway interchanges.
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    George Dodd via Getty Images
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    Renasant to boost Memphis presence with $142M deal

    Buying Commercial Bank & Trust would give Renasant nine added branches in Tennessee and access to a trust and wealth franchise that manages $1.2 billion in assets.

    By • Oct. 28, 2026
  • PNC CEO Bill Demchak
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    Drew Angerer/Getty Images via Getty Images
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    PNC CEO: AI will change the M&A landscape

    For the next few years, Bill Demchak’s eyes are trained far away from mergers and acquisitions, and strongly on PNC’s artificial intelligence growth plans, which he said will cost “hundreds of millions to save billions.”

    By • Oct. 27, 2026
  • A person walks past a stone storefront that shows a promotional poster in the window.
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    Michael M. Santiago / Staff via Getty Images
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    Citi targets deeper client ties with savings rate boost

    “We’re trying to reward behavior clients are already doing – investing or banking – but not always with us,” Kate Luft, Citi’s head of retail banking, said in an interview.

    By • Oct. 26, 2026
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    Oli Scarff via Getty Images
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    Barclays to cut 5,000 employees this year

    Roughly 60% of the reductions are expected in “support functions,” including developers, as AI bolsters productivity, the bank said.

    By • Oct. 22, 2026
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    Gabrielle Saulsbery/Banking Dive
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    FDIC’s Hill mulls agentic AI deposit impact

    Travis Hill, speaking Tuesday in Las Vegas, also said he sees potential for AI to help the banking agency become more efficient in aspects of supervision and failed bank resolution.

    By • Oct. 21, 2026
  • People stand outside a bank branch that has "Fifth Third" signage on the outside.
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    Caitlin Mullen/Banking Dive
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    Fifth Third CEO downplays risk from AI agent Muse

    “Incumbents have a lot of leverage here, provided that we respond,” Tim Spence said Monday during the Cincinnati-based regional bank’s earnings call.

    By • Oct. 19, 2026
  • Smiling woman in a polka-dot blouse looks at a tablet in a warmly lit café, with shelves and patrons blurred behind her; relaxed, welcoming mood.
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    Images by PeopleImages from Getty Images Signature

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    Sponsored by C&R Software

    Before you buy another AI tool, ask this question

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    Oct. 19, 2026
  • A person walks out through the glass doors of an office building with the words "Truist Center" above the entrance.
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    Caitlin Mullen/Banking Dive
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    Truist consumer-bank chief is out in leadership shakeup

    Dontá Wilson, Truist's chief consumer and small business banking officer, is leaving the bank, which is also selling $7.7 billion of consumer loans to Carlyle.

    By • Oct. 16, 2026
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    Courtesy of U.S. Bank
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    U.S. Bank doubles down on small-biz growth

    Following the recent launch of business credit cards, the Minneapolis-based lender seeks to win small-business customers by bundling services, CFO John Stern said.

    By • Oct. 15, 2026
  • A person wearing black uses their phone to take a photo of a city skyline with many skyscrapers.
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    Mario Tama / Staff via Getty Images
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    Apple Bank CEO seeks to ‘punch through to consciousness’

    To get a foot in the door with customers, smaller players like the New York community bank need larger lenders to slip up, CEO Steve Bush said.

    By • Oct. 15, 2026
  • A person is shown from behind opening the metal and glass doors of a Chase bank branch, with the company's signage and logo above the doors.
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    Spencer Platt / Staff via Getty Images
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    JPMorgan to livestream fraud-fighting event to 700 branches

    The panel, highlighting scam methodology and the tools that banks and customers can use to fight back, comes as the cost to victims soars, according to Gallup and the Federal Trade Commission.

    By • Oct. 14, 2026
  • A red sign reads "Bank of America" with the bank's flag logo next to it.
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    Spencer Platt / Staff via Getty Images
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    BofA fined $1.21B over AML flaws

    Bank of America failed to properly monitor trillions of dollars in transactions, according to the Office of the Comptroller of the Currency.

    By , • Updated Oct. 14, 2026
  • The Federal Deposit Insurance Corp. headquarters in Washington, D.C.
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    Anna Hrushka/Banking Dive
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    Fintech Upgrade applies for ILC charter

    The decade-old credit-card startup named a SoFi alum and longtime regulator as CEO of its proposed bank.

    By • Oct. 12, 2026
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    Nebraska’s Pinnacle Bancorp to buy Texas community bank

    Acquiring SouthStar Bank expands Pinnacle’s Texas presence – currently concentrated in the Dallas-Fort Worth area – in Austin and the central part of the state.

    By • Oct. 12, 2026
  • A blue sign at ground level reads "Citibank." The beige building next to it also has "Citibank" signage.
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    Joe Raedle / Staff via Getty Images
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    Citi hires up in push to overtake private bank competitors

    Under BofA alum Chris Biotti, Citi’s private bank is targeting $3 trillion in untapped North American client assets by installing new leaders across the region.

    By • Oct. 9, 2026
  • A close-up of the side of an office building shows the "SoFi" name and logo.
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    Justin Sullivan / Staff via Getty Images
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    Why Gen Z, millennials are most satisfied with online banks, fintechs

    “A lot of it really does start with the idea that the fintechs are protecting their customers from fees, helping customers to protect their money,” JD Power’s Paul McAdam said.

    By Kristen Doerer • Oct. 9, 2026
  • The North Carolina capitol building
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    The image by Farragutful is licensed under CC BY-SA 4.0
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    TowneBank deal shrinks pool of NC bank targets

    The Virginia lender is paying a premium for Mooresville, North Carolina-based Blueharbor, and scarcity value makes the remaining banks in the Tar Heel State “quite valuable,” an analyst said.

    By • Oct. 8, 2026