Retail


  • Senator Elizabeth Warren holds out her hand as she speaks. In front of her a placard reads "Ms. Warren."
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    Warren demands national trust charter details from Gould

    National trust charters have been awarded to firms that “intend to engage in activities that appear to go far beyond the narrow set of activities permitted by law,” the Democratic senator told the head of the OCC.

    By May 20, 2026
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    Spencer Platt / Staff via Getty Images
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    Flagstar extends CEO Otting’s tenure but sets up succession race

    The bank named CFO Lee Smith and commercial- and private-banking chief Richard Raffetto as co-presidents but is keeping Joseph Otting at the helm until March 2028.

    By May 20, 2026
  • Trendline

    Artificial intelligence

    Banks must decide whether to forge AI tools in-house or partner with outside firms. AI’s importance can’t be understated, but legacy tech may also constrain the budget for banks looking to innovate.

    By Banking Dive staff
  • Wells Fargo signage outside a building with "Wells Fargo" on it.
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    Justin Sullivan / Staff via Getty Images
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    Wells Fargo agrees to $110M lending, hiring discrimination settlement

    The bank’s borrower assistance fund “represents a meaningful step toward expanding equitable access to financial services,” a judge wrote.

    By May 19, 2026
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    Alex Wong / Staff via Getty Images
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    Chime CEO: Pursuing bank charter is ‘a when, not if’

    The fintech regularly reevaluates the potential timing of an inevitable push for a charter, Chime CEO Chris Britt said Monday, as regulators see an influx of applications.

    By May 19, 2026
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    Alamy
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    PNC snags JPMorgan vet to lead retail bank’s product, digital

    Tim Ferriter joins the Pittsburgh-based bank after an 18-year tenure at JPMorgan.

    By May 18, 2026
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    Hancock Whitney to buy Orlando-area bank for $377.6M

    The Mississippi lender will acquire One Florida Bank, stretching its presence in the central part of the Sunshine State.

    By May 18, 2026
  • A white sign covering the side of a parking garage reads "Actually go to the bank? Bless your heart." The Ally wordmark and "Do it right." slogan can be seen in the bottom right corner.
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    Caitlin Mullen/Banking Dive
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    Ally sharpens branchless banking message

    The digital bank is courting millennial and Gen Z customers with a new brand platform that arguably throws playful shade on the brick-and-mortar model.

    By May 18, 2026
  • A person stands outside of a building that says 'Silicon Valley Bank' with their hand on their chin.
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    Justin Sullivan via Getty Images
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    FDIC: Top depositors led 2023 runs at failed regional banks

    Silicon Valley Bank, Signature Bank and First Republic Bank each lost about half of their deposits in a matter of days in early March 2023, the regulator found.

    By May 15, 2026
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    How Alaska’s Credit Union 1 serves ‘banking tundras’

    CEO Mark Burgess discusses the challenges of serving disparate, isolated communities – from transporting teller machines by plane to using remote capabilities to capture loan signatures.

    By May 15, 2026
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    simarik via Getty Images
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    New England mutual banks partner but it’s ‘not an acquisition’

    New Hampshire-based Mascoma Bank and Maine-based Androscoggin Bank will combine their parent companies into a new mutual holding company. “Scale in banking matters,” Mascoma CEO Clay Adams said.

    By May 14, 2026
  • Russ Vought, Trump administration official, stands in front of an American flag.
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    Anna Moneymaker / Staff via Getty Images
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    CFPB’s Vought defends terminating Citi consent order

    “There are no unfulfilled obligations as of the date of termination, and Citi committed to ongoing monitoring regardless of termination,” the CFPB acting director wrote to lawmakers this week.

    By May 14, 2026
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    EagleBank hires Western Alliance exec as its next CEO

    The hire ends a six-month search that drew criticism from an activist investor pushing Eagle to reduce commercial real estate-related risk.

    By May 13, 2026
  • The exterior of a brick and glass building features the Regions Bank name and logo.
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    Permission granted by Regions
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    Regions taps BofA vet to lead Texas growth push

    “What really differentiates Regions is our people,” new Texas consumer executive Christina Clemmons said. “We have to capitalize on that.”

    By May 13, 2026
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    Courtesy of Kraken
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    Kraken parent seeks OCC charter

    Payward said a national trust charter would complement its special-purpose depository institution, Kraken Financial, which recently became the first crypto firm to receive a Federal Reserve master account.

    By May 11, 2026
  • A person holds a mobile phone with a screen showing a bank account overview.
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    Citizens targets tweaks to boost CX

    Marking his first year as the lender’s consumer-banking chief, Matt Boss aims to drill down on why customers should choose Citizens and the value they get from the relationship.

    By May 11, 2026
  • A blue sign at ground level reads "Citibank." The beige building next to it also has "Citibank" signage.
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    Joe Raedle / Staff via Getty Images
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    ‘New Citi’ makes its pitch

    Bank executives sought to convey just how far Citi has come in recent years and how its growth plans will drive higher returns. Executing on the strategy could prove “challenging,” an analyst noted.

    By May 8, 2026
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    Kevin Dietsch via Getty Images
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    Failed Oklahoma bank’s ex-CEO pleads guilty to bank fraud

    Danny Seibel faces up to 30 years in prison and a fine of up to $1 million.

    By May 8, 2026
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    Column

    Dive Deposits: Citi prepares for a small-t transition

    After a massive reorg, a tech revamp and exits from a dozen foreign markets, an updated target for return on tangible common equity may feel “underwhelming.” But Citi may be embracing incremental change.

    By May 7, 2026
  • People stand in front of the exterior of a modern bank branch that features the words and logo "U.S. Bank" on the front. A sign in the window reads "Now open."
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    Caitlin Mullen/Banking Dive
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    U.S. Bank takes ‘quieter’ approach to branch expansion

    The bank is prioritizing branch density and working to fix “unevenness” across its 26-state footprint. But it hasn’t committed to a specific number of branch builds.

    By May 7, 2026
  • A brutalist-style commercial building containing grided dark windows has a large "M&T Bank" logo at the top corner of the building.
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    Alamy
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    M&T takes ‘patient’ approach to M&A, CFO says

    The Buffalo, New York-based regional has “a specific number of candidates that we're talking to” but an acquisition “will happen when it happens,” M&T CFO Daryl Bible said Tuesday.

    By May 6, 2026
  • Cambridge, Massachusetts - Skyline at twilight.
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    Cambridge Savings Bank expands into NH in $80.9M deal

    Buying First Seacoast Bank will add five branches to the $7 billion-asset Massachusetts lender, and give Cambridge nearly $600 million in extra assets.

    By May 5, 2026
  • The exterior of a Citizens Bank is pictured.
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    Kate Tornone/Banking Dive
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    Citizens Bank customers pull money over lender’s ICE ties

    Nonprofit organizations and individual customers are pushing back against Citizens' relationships to two ICE detention center operators.

    By May 4, 2026
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    Florida’s BayFirst makes a switch at CEO

    The bank named Tampa banking veteran Al Rogers as its top executive amid an $80 million capital raise and a reinforced commitment to community banking.

    By May 4, 2026
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    Washington bank Banner to buy Pacific Financial for $177M

    The deal, expected to close in the third quarter, will result in a combined entity with $18 billion in assets.

    By May 1, 2026
  • A mobile phone shows a human avatar ready to engage with a bank client. The words "Citi Sky" and "Every question. Every moment. Ask more" are shown
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    Citi adds AI-powered adviser in wealth unit

    Discussions are underway to use the agentic AI tool more broadly across the bank, “especially with the credit card business,” said Joe Bonanno, head of wealth intelligence at Citi.

    By May 1, 2026