Retail


  • A person walks out through the glass doors of an office building with the words "Truist Center" above the entrance.
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    Caitlin Mullen/Banking Dive
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    Truist CEO defends bank’s growth plans

    Asked about M&A – including whether the bank would consider selling – CEO Bill Rogers said he didn’t “know how to be more clear, that that's just not a priority for us.”

    By April 20, 2026
  • Jane Fraser, wearing a blue coat, walks down a hallway with people surrounding her, including a person holding a mobile phone in front of her.
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    Chip Somodevilla / Staff via Getty Images
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    Citi, Wells, PNC CEOs dismiss M&A likelihood

    Citi CEO Jane Fraser shut down reports the lender is pursuing a bank acquisition. Wells Fargo and PNC’s CEOs, too, stressed their focus on organic growth over M&A.

    By April 15, 2026
  • Trendline

    Artificial intelligence

    Banks’ focus on AI has shifted from a “cool-toys” mentality to one that sees the technology as a foundational pillar underlying finance and society itself.

    By Banking Dive staff
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    Permission granted by Byline Bank
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    Q&A

    Byline Bank CEO discusses approaching $10B threshold

    Since Alberto Paracchini helped recapitalize Byline with $2.4 billion in assets in 2013, the Chicago bank has nearly quadrupled in size.

    By April 14, 2026
  • Pedestrians, a cyclist and a bus pass by a brick and glass JPMorgan Chase bank branch with the "Chase" name and logo on the building facade.
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    Scott Olson / Staff via Getty Images
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    JPMorgan blasts capital proposals, estimates 4% increase

    The CEO and CFO of the biggest U.S. bank called for further changes to Basel III and G-SIB surcharge proposals, saying the latter is “still broken.”

    By April 14, 2026
  • A stone building facade with the Fifth Third logo and "Fifth Third Center" above the entrance is shown, with tree branches in the foreground.
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    Caitlin Mullen/Banking Dive
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    How Fifth Third beats back impersonation scams

    Bank impersonation scams, which tripled from 2024 to 2025, were the leading scam the regional lender encountered in 2025, said Kristopher Edwards, head of fraud prevention.

    By April 10, 2026
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    Florida de novo gets FDIC’s conditional approval

    Portrait Bank submitted its applications in September. It has raised $42 million from 248 local investors and aims to begin serving businesses, consumers and private-wealth clients this year.

    By April 9, 2026
  • A Banco Santander's logo is seen at a bank's branch before a news conference to announce the 2019 results on January 29, 2020 in Boadilla del Monte, in Madrid, Spain.
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    Santander, Webster lay out post-deal management plan

    The banks tapped executives to lead retail, commercial and digital banking in moves announced Monday. However, Openbank chief Swati Bhatia will leave Santander on June 30.

    By April 8, 2026
  • A bank branch building with the word "Chase" and the Chase logo on a blue sign is shown, with people walking past in the foreground.
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    Joe Raedle / Staff via Getty Images
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    Economic challenges influence customer satisfaction with banks

    Satisfaction dipped in the second half of 2025, a warning sign that “the wind is not at banks’ back,” JD Power’s Jennifer White said.

    By Kristen Doerer • April 8, 2026
  • A brick and glass building is shown with the words "PNC Bank" and the PNC logo on the facade.
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    Caitlin Mullen/Banking Dive
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    PNC adds rewards program

    Perks include enhanced credit card rewards, cash rewards on some lending services and higher savings rates, the Pittsburgh-based super-regional said.

    By April 7, 2026
  • JPMorgan Chase CEO Jamie Dimon, wearing a suit, gestures while speaking in front of a blue background with the words "The Hill & Valley Forum 2026."
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    Leigh Vogel / Stringer via Getty Images
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    JPMorgan’s Dimon bemoans parts of Basel, G-SIB proposals

    While the bank CEO backs a “timely finalization” of the proposals, the latest iterations “are still very flawed in a few specific areas,” Jamie Dimon wrote in his annual letter to shareholders.

    By April 6, 2026
  • coinbase logo with coins stacked in front of it
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    Justin Sullivan via Getty Images
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    Coinbase nabs conditional OCC charter approval

    A Coinbase executive credited “years of investment in compliance, engagement with regulators, and belief that the right path forward for crypto is through the system — not around it.”

    By April 3, 2026
  • The interior of a new First National Bank branch is shown, with screens reading "I found it in the FNB eStore" and "Are you working hard to build your credit?"
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    FNB CEO bets on smaller-bank innovation

    “The future’s going to lead to smaller banks coming out with some very innovative tools that the larger banks miss,” the chief executive of the $50 billion-asset lender predicted.

    By April 3, 2026
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    Yotta sues Evolve again

    Yotta customers remain “deprived of $80 million of their funds,” and Yotta’s business has “los[t] essentially all value” due to Evolve’s alleged malfeasance, according to the lawsuit.

    By April 1, 2026
  • Atlanta skyline over Piedmont Park
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    NC’s Fidelity Bank to get Atlanta foothold with $142.8M Affinity deal

    The acquisition, set to close in the third quarter, will create a $5.5 billion-asset institution and give Georgia’s Affinity Bank a landing spot after a previous tie-up with a credit union was terminated.

    By April 1, 2026
  • A sign reads "Wells Fargo" outside of a Wells bank branch.
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    Michael M. Santiago / Staff via Getty Images
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    Anti-union push grows at Wells Fargo

    The length of time it’s taking the bank and union representatives to negotiate a contract is “likely a factor” in the decertification efforts, a union-involved employee said.

    By March 31, 2026
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    JPMorgan aims to boost small-business lending in ‘American Dream’ plan

    The bank intends to hire 1,000 more small-business bankers, support home and healthcare affordability efforts, and focus on high-growth areas such as Alabama in a 10-year initiative.

    By March 31, 2026
  • Front view of the Bank of America Tower in Charlotte, North Carolina on June 18, 2022.
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    Bank of America to pay $72.5M to settle Epstein-related lawsuit

    The lender did not admit any wrongdoing as part of the settlement, which is pending approval by U.S. District Court Judge Jed Rakoff.

    By March 30, 2026
  • A brick US Bank branch captured at dusk with illuminated signage and lights around the building. The parking lot in front is empty, and there’s a blue USPS mailbox near the entrance.
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    Alamy
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    U.S. Bank names next COO

    Toby Clements, who will succeed the retiring Souheil Badran, “is a strong, engaging leader who has a clear desire to serve our clients and run our business effectively,” said the Minneapolis-based lender’s CEO, Gunjan Kedia.

    By March 30, 2026
  • The exterior of a Citizens Bank is pictured.
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    Kate Tornone/Banking Dive
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    Citizens’ Coughlin talks ‘overwhelming’ pace of AI change

    As the lender uses AI to reshape operations through its Reimagine the Bank program, “the nimbleness around it has been pretty intense,” President Brendan Coughlin said.

    By March 27, 2026
  • Legal finance
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    Former Kentucky bank manager charged with fraud, theft

    Reagan France made over 100 unauthorized withdrawals from customer accounts, court documents show. “She’s robbed our whole town,” one alleged victim told the local news.

    By March 26, 2026
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    Stephen Maturen via Getty Images
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    Minnesota bank bolsters C-suite with Climate First alums

    B2 Bank, owned by fintech entrepreneur Brian Barnes, named a new CEO, president and credit chief – all from Florida’s Climate First Bank – as the lender pursues a national digital banking strategy.

    By March 25, 2026
  • SEC no-action requests on 2024 shareholder proxy vote proposals
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    Lake Shore Bank staves off proxy war

    The $727.3 million-asset lender agreed to put Dennis Pollack, a longtime bank industry executive and director, on its board at the behest of activist investor Stilwell.

    By March 23, 2026
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    Sean Pavone via Getty Images
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    Michigan banks Independent, Highpoint to combine in $70.2M deal

    Independent’s first acquisition since 2018 will bolster the bank’s footprint in the “high-growth corridor” between Grand Rapids and Lansing, the lender said.

    By March 20, 2026
  • U.S. flag flies above the Department of Justice building
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    Kevin Dietsch via Getty Images
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    Ex-CFO of Nebraska lender convicted of bank fraud

    In 2021, while he was CFO of Bank of the Valley, Aaron Luneke submitted fraudulent contractor invoices and obtained bank loans totaling $4.3 million, the Justice Department said.

    By March 19, 2026
  • A close-up shot shows a person holding a phone displaying text messages exchanged with a scammer about claiming a fake prize.
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    Getty Images
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    How one credit union empowers employees in the fight against scams

    A list of scam warning signs has helped young employees at New Hampshire-based Service Credit Union feel more confident questioning members who might be victims, an executive said.

    By March 18, 2026