TruPartner Credit Union has partnered with Narmi, a leading provider of digital banking solutions, to launch Narmi’s Consumer Account Opening product. This move enables TruPartner to open its digital front door to members throughout the Cincinnati metropolitan area, offering a seamless account opening experience in under three minutes.
In a strategic effort to enhance the member experience and grow deposits, TruPartner onboarded Narmi's Consumer Account Opening product, allowing members to open new accounts securely from anywhere. This initiative aims to streamline the onboarding process, reduce the necessity for in-branch visits, and provide a more efficient way for individuals to become TruPartner members.
For TruPartner Credit Union staff, the implementation of Narmi brings instant Know-Your-Customer (KYC) decisioning, a unified platform for viewing all applications, and real-time updates to applicant-facing products.
Operating on the Jack Henry Symitar core, TruPartner achieved a remarkable go-live timeline of just 77 days.
“Narmi is excited to bring Consumer Account Opening to TruPartner Credit Union so rapidly,” said Larisa Hendrick, Senior Director of Implementations at Narmi. “This quick implementation reflects the dedication of both TruPartner and Narmi to bringing digital account opening to the community as quickly as possible.”
"When I joined TruPartner Credit Union two and a half years ago, our digital services for members were lagging,” said Nina Myers, President and CEO of TruPartner Credit Union. "Partnering with Narmi has modernized our operations, making it extremely easy to provide affordable financial solutions for our community. We’re thrilled to offer a convenient and time-saving way to become a part of the credit union.”
About TruPartner CU
TruPartner is a member-owned, not-for-profit financial institution that provides the highest levels of personal service with convenient technologies that allow members to conduct financial business their way. TruPartner Credit Union was formed in 2015 by merging two well-established credit unions, Cincinnati Central and Communicating Arts. We offer truly competitive, innovative products and services delivered by highly knowledgeable and dedicated staff.
New York City-based Narmi's digital platform empowers financial institutions to unlock the very latest capabilities in digital banking and account opening, enabling them to move faster, tap new growth opportunities, and achieve true digital transformation. The Narmi platform was built with the customer experience in mind, empowering financial institutions with an experience that is always effortless, current, and dependable. As a result, Narmi's customers are seeing as much as 3x account growth in less than 30 days and 4x deposit growth in as little as 90 days. Additionally, Narmi's financial institution clients are winning awards like Bankrate's 2020 Best Online Bank and Nerdwallet's Best Bank of 2021 for Online Experience. For more information, please visit www.narmi.com.