Narmi, a leading provider of digital banking solutions for financial institutions, today announced that Boston Firefighters Credit Union (BFCU) has selected the Narmi Grow Consumer Account Opening platform to modernize and streamline its digital member onboarding experience.
Founded to serve the financial needs of Boston’s firefighting community and their families, Boston Firefighters Credit Union has grown into a trusted, member-focused institution committed to providing reliable service, financial education, and community support. With a history rooted in public service and mutual aid, BFCU continues to evolve its offerings to meet the expectations of today’s digital-first members across Massachusetts.
Under the leadership of CEO Danielle Milner, Boston Firefighters Credit Union came to market with a clear mandate: modernize digital account opening and create a seamless, scalable online experience for current and prospective members. The credit union sought a partner capable of updating its platform to reflect a faster, more intuitive, and fully compliant digital solution to meet the technological needs of members.
Narmi Grow’s Consumer Account Opening platform aligned closely with BFCU’s strategic goals, delivering:
- Fast, automated, self-service digital account opening for consumer members
- Non-documentary identity verification with step-up authentication to strengthen fraud mitigation
- Proven integrations with COCC, Alloy, MX, and Pinwheel, including direct deposit switching capabilities
- Self-service administrative tools, persona-based product recommendations, and robust reporting and analytics
From initial discussions through final selection, BFCU leadership cited Narmi’s combination of platform capabilities, implementation expertise, and collaborative approach as key differentiators in the decision-making process.
“We’re excited to partner with Narmi to ensure that we are continuing to deliver seamless digital services for our members,” said Elizabeth Adcock, Chief Digital & Information Officer of BFCU. “We continue to prioritize an easy and accessible experience and are looking forward to enhancing performance, growth, and efficiencies across our digital landscape.”
With approximately $440 million in assets under management and a technology stack anchored by COCC as its core provider, BFCU’s adoption of Narmi Grow represents a significant step forward in its broader digital transformation strategy.
“We are proud to partner with Boston Firefighters Credit Union as they elevate their member experience,” said Nikhil Lakhanpal, co-founder at Narmi. “Their commitment to modernization, compliance, and member-centric service aligns perfectly with Narmi’s mission to help financial institutions deliver intuitive, secure, and scalable digital banking solutions.”
The implementation of Narmi Grow’s Consumer Account Opening solution will enable Boston Firefighters Credit Union to optimize the onboarding journey, increase operational efficiency, and provide members with a fast, secure, and fully digital path to membership.
About Boston Firefighters Credit Union
Founded in 1947, Boston Firefighters Credit Union exists to serve the everyday heroes who protect and serve our communities. With nearly $450 million in assets and a strong capital foundation, BFCU has built a legacy of trust, service, and unwavering commitment to first responders and their families. From financial wellness to life-changing support, the credit union delivers solutions that reflect the courage, dedication, and resilience of its members. Rooted in community and driven by purpose, BFCU stands proud as a financial partner to those who answer the call, today and for generations to come. Learn more at bosfirecu.com.
About Narmi
New York City-based Narmi's digital platform empowers financial institutions to unlock the very latest capabilities in digital banking and account opening, enabling them to move faster, tap new growth opportunities, and achieve true digital transformation. The Narmi platform was built with the customer experience in mind, empowering financial institutions with an experience that is always effortless, current, and dependable. As a result, Narmi's customers are seeing as much as 3x account growth in less than 30 days and 4x deposit growth in as little as 90 days. Additionally, Narmi's financial institution clients are winning awards like Bankrate's Best Online Bank and Nerdwallet's Best Bank for Online Experience. For more information, please visit narmi.com.
