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Citizens Bank of Edmond is excited to announce the successful launch of a Consumer Account Opening experience powered by Narmi. The bank’s partnership with Narmi, a leading provider of digital banking solutions, has enabled Citizens Bank of Edmond to enhance the customer experience through a fully automated, entirely digital Consumer Account Opening solution.
The platform was implemented in an unprecedented 72-day timeline from project kickoff to launch, through a direct integration to the bank’s core banking system, Jack Henry SilverLake. The speed of this implementation serves as a testament to the bank’s unwavering commitment to serving its customers and community.
With the launch of Narmi’s Consumer Account Opening platform, Citizens Bank of Edmond has taken a significant step towards providing customers with a modern and convenient banking experience. The platform offers applicants the ability to seamlessly open an account in under three minutes from anywhere, and streamlines back-office processes with instant KYC verification and automated decisioning.
“We’re thrilled to introduce the new Consumer Account Opening platform to our customers,” said Jill Castilla, President and CEO of Citizens Bank of Edmond. “We deeply value our customers’ satisfaction and thus are excited to get this experience up and running so quickly. The successful implementation in such a short time frame is a testament to the dedication and expertise of our team and our partners at Narmi.”
In an ongoing effort to enhance the banking experience, Citizens Bank of Edmond also revealed plans to introduce a Business Account Opening platform leveraging Narmi’s technology later this year. This implementation will allow new and existing business customers to open an account online in minutes.
“Narmi is proud to have brought Consumer Account Opening to Citizens Bank of Edmond at this speed,” said Siddharth Viswanath, SVP of Operations and Strategy at Narmi. “Our commitment to delivering results and the bank’s unwavering dedication to providing an exceptional digital experience for its customers has resulted in a successful partnership that will continue to grow.”
About Citizens Bank of Edmond
Citizens Bank of Edmond continues to operate on the same downtown Edmond intersection where it was founded in April 1901. The independent $350-million-asset institution is a leader in community banking, providing commercial and consumer financial services with a focus on building the community using innovative techniques like inventing Cash Mobs, powering Heard on Hurd, providing co-officing space, and launching an unmanned bank. For more information, visit http://www.mycitizens.bank.
About Narmi
New York City-based Narmi's digital platform empowers financial institutions to unlock the very latest capabilities in digital banking and account opening, enabling them to move faster, tap new growth opportunities, and achieve true digital transformation. The Narmi platform was built with the customer experience in mind, empowering financial institutions with an experience that is always effortless, current, and dependable. As a result, Narmi's customers are seeing as much as 3x account growth in less than 30 days and 4x deposit growth in as little as 90 days. Additionally, Narmi's financial institution clients are winning awards like Bankrate's 2020 Best Online Bank and Nerdwallet's Best Bank of 2021 for Online Experience. For more information, please visit www.narmi.com.