Newgen Software, a global provider of an AI-first unified digital transformation platform, announced that United Community (United) selected the company’s banking solution to simplify its small business lending. The collaborative efforts optimized the bank's loan management operations, maximizing efficiency and enhancing customer experience across its entire loan portfolio.
Leveraging Newgen’s Small Business Administration Loan Solution, the US-based financial institution successfully digitized term loans, construction loans, lines of credit, and overdraft facilities on a single interface. Built on a low-code, AI-enabled platform, the solution streamlined the complete loan lifecycle, from new loan origination and renewals to refinancing and existing loan modifications. Furthermore, the bank seamlessly integrated the solution with its core banking system, ensuring real-time data update across all lending processes. Automated generation of critical documents and timely email alerts helped the bank stay on track and maintain transparency at each stage. With Newgen’s built-in master data management capabilities and business activity monitoring features, the bank effectively carried out system configurations and furnished rich MIS reports, resulting in more informed decision-making.
Chief Retail Credit Officer at United Community, Pete Peterson, said, “Newgen has delivered a well-thought-out solution for our complex workflow scenarios, remarkably improving our user experience. We're now prepared to handle increasing loan volumes and process new deals every month. Newgen’s team has been highly responsive to our requests for modifications and enhancements throughout the project.”
On this collaboration, Sandeep Hinduja, Head of Banking (US) at Newgen Software Inc., said, “We are delighted to support United Community in its digital transformation journey. By leveraging our lending platform, United can serve its customers effectively and efficiently, sustaining its commitment to small business success. We remain dedicated to advancing digital innovation in lending, so our partners like United continue to deliver exceptional experiences to the communities/customers they serve.”
About United Community Bank
United Community Banks, Inc. (NYSE: UCB) is the financial holding company for United Community, a top 100 U.S. financial institution that is committed to improving the financial health and well-being of its customers and the communities it serves. United Community provides a full range of banking, wealth management and mortgage services. As of December 31, 2024, United Community Banks, Inc. had $27.7 billion in assets, 199 offices across Alabama, Florida, Georgia, North Carolina, South Carolina and Tennessee, as well as a national SBA lending franchise and a national equipment lending subsidiary. In 2025, United Community became an 11-time winner of J.D. Power's award for the best customer satisfaction among consumer banks in the Southeast region and was recognized as the most trusted bank in the Southeast. Additionally, United was named by American Banker as one of the "Best Banks to Work For" for the eighth consecutive year. In 2025, United was also recognized in the Greenwich Best Bank awards for the ninth consecutive year, receiving five awards that included national honors for overall satisfaction for middle market banking in the U.S. Forbes has also consistently listed United Community as one of the World's Best Banks and one of America's Best Banks. Additional information about United can be found at ucbi.com.
About Newgen Software Inc.
Newgen is the leading provider of an AI-first unified digital transformation platform with native process automation, content services, customer engagement, and AI/ML capabilities. Globally, successful enterprises rely on Newgen’s industry-recognized low-code application platform to develop and deploy complex, content-driven, and customer-engaging business applications on the cloud. From onboarding to service requests, lending to underwriting, and for many more use cases across industries, Newgen unlocks simple with speed and agility.
For more details, visit www.newgensoft.com