Palisades Credit Union (Palisades), a member-owned, not-for-profit financial institution serving Rockland and Bergen counties, has launched Narmi Grow Consumer Account Opening to help prospective members join with a seamless experience from their very first touchpoint. The launch is just Palisades’ first foray into revolutionizing their entire consumer offering with Narmi, with the firm’s Staff-Led Account Opening solution and Narmi Banking slated to launch in the next 12 months.

Narmi’s solution will provide all Palisades applicants a streamlined account opening experience, with user-friendly navigation that can be completed in minutes on the device of their choice. The new digital experience also includes instant KYC (Know Your Customer) verification that provides up to 100% automated decisioning, an Admin Platform that allows staff to review all incoming applications with ease, and a constantly evolving suite of partners that combine to secure ironclad defenses against modern fraud practices.

“We’re excited to launch Narmi Grow Consumer Account Opening, marking a major step forward in our promise to enrich our neighbors and local communities by making banking feel more human,” said Ashley Cruz, Chief Operating Officer of Palisades Credit Union. “This platform makes it easier than ever for individuals to become members of Palisades Credit Union, while supporting our growth in both membership and deposits. 

“Narmi has been a great partner in this journey, and we look forward to continuing to expand our relationship as we enhance our digital capabilities and deliver meaningful value to the communities we serve.”

The launch represents the foundation of Palisades Credit Union’s ongoing relationship with Narmi, which will culminate in their adoption of the Narmi One platform and a fully modernized tech stack for consumers. The Narmi Grow Consumer Account Opening and Staff-Led Account Opening solutions are meant to make financial access even easier for the Bergen and Rockland County communities.

“It’s clear from working with Palisades that they’re always striving to offer the best service to their community, and digital is just one part of that,” said Nikhil Lakhanpal, co-founder of Narmi. “They’ve been a fantastic partner and an ideal candidate to modernize through Narmi One, and we’re excited to kick things off with Narmi Grow.”

Integration was made possible through a strong connection to Palisades’ Jack Henry Symitar core via the SymXchange API. The fintech’s experience with the Symitar core allowed for seamless troubleshooting, iteration, and collaboration with the Palisades team, and will allow the Credit Union to iterate on its offerings over the course of its relationship with Narmi.