Metro Credit Union (Metro), the largest state-chartered credit union in Massachusetts, has partnered with Narmi to deliver faster and more efficient account opening for prospective members through Narmi Grow. The partnership with Narmi will speed up online account opening with a seamless, intuitive interface that aligns with the credit union’s strategic objective to modernize digital channels to meet evolving member expectations.
Founded in Chelsea, Massachusetts, in 1926, Metro now serves more than 200,000 members. To support its continued growth, Metro has joined forces with Narmi to implement a solution that strengthens the credit union’s risk posture while enabling rapid innovation.
Through Narmi Grow, Metro will reduce manual intervention in the Know Your Customer (KYC) process, freeing up internal resources while lowering risk — and gaining access to an open architecture for future integrations, aligning with Metro’s vision for modular, best-in-class fintech partnerships. New members will be able to open accounts in less than three minutes entirely online, using the device of their choice. Prospective Metro members will also be able to complete their account opening experience in Spanish, in addition to English.
“Making online account opening a faster and more streamlined experience for our members is a key component of our digital strategy,” said Traci Michel, Chief Operating Officer and Chief Strategy Officer of Metro Credit Union. “By partnering with Narmi, we not only deliver an efficient solution that aligns with our commitment to exceptional digital experiences, but also bolster our fraud prevention measures and ability to detect identity theft at scale."
Narmi implemented and launched Metro’s new account opening solution in just 58 days through a tried-and-tested integration with their COCC DNA core – its third financial institution on the COCC core to go live in under 80 days.
“A strong commitment to innovation, a clear vision of the future, and trusted relationships within their community: Metro Credit Union is a great partner to move forward with Narmi Grow,” said Nikhil Lakhanpal, co-founder of Narmi. “We’re really excited about this collaboration, and helping members across Massachusetts.”
About Metro Credit Union
Metro Credit Union is the largest state-chartered credit union in Massachusetts, with $3.4 billion in assets. Metro provides a full range of financial products to more than 200,000 members in Barnstable, Bristol, Essex, Franklin, Hampden, Hampshire, Middlesex, Norfolk, Plymouth, Suffolk, and Worcester counties in Massachusetts, and Cheshire, Hillsborough, Merrimack, Rockingham, and Strafford counties in New Hampshire. Metro is the credit union of choice for employees at over 1,200 companies through its Metro@work program.
Founded in 1926, Metro currently operates branch offices in Boston, Burlington, Chelsea, Dorchester, Framingham, Lawrence, Lynn, Medford, Melrose, Newton, Peabody, Reading, Salem, Tewksbury, and West Roxbury. Metro is also a Juntos Avanzamos (“Together We Advance”) designated credit union, an honor given to financial institutions for their commitment to serving and empowering Hispanic and immigrant consumers. Metro was recently named among the most charitable companies in Massachusetts by the Boston Business Journal; voted Top Credit Union in Banker & Tradesman’s Best of 2024 awards; and recognized as one of America’s Best Regional Banks and Credit Unions in 2025 by Newsweek. Learn more at MetroCU.org.
About Narmi
New York City-based Narmi's digital platform empowers financial institutions to unlock the very latest capabilities in digital banking and account opening, enabling them to move faster, tap new growth opportunities, and achieve true digital transformation. The Narmi platform was built with the customer experience in mind, empowering financial institutions with an experience that is always effortless, current, and dependable. As a result, Narmi's customers are seeing as much as 3x account growth in less than 30 days and 4x deposit growth in as little as 90 days. Additionally, Narmi's financial institution clients are winning awards like Bankrate's Best Online Bank and Nerdwallet's Best Bank for Online Experience. For more information, please visit narmi.com.