Focus Bank, a community financial institution which has supported the Southeast Missouri and Northeast Arkansas communities for almost a century, is excited to enhance its relationship banking model with the Narmi Grow Consumer Account Opening experience. The solution will aid Focus Bank in achieving their strategic goals, which include growing outside their immediate geographical footprint while also continuing to serve local customers.

Focus Bank’s prospective new customers will now be able to open accounts in less than three minutes entirely online, on the device of their choice. They will also benefit from ironclad defenses against fraud resulting from Narmi’s network of security partners, including an integration with end-to-end security risk solution Alloy. Focus Bank’s new fraud protection capabilities include instant KYC (Know Your Customer) verification that provides up to 100% automated decisioning, and a portal that allows staff to review all incoming applications with ease, among other functions.

These new capabilities are just the first instances within a larger relationship between Focus Bank and the Narmi Grow solution: the bank will soon begin implementing Narmi’s Staff-Led Account Opening solution, built for financial institution employees helping customers open new accounts in-branch. 

"The Narmi platform gives us a competitive advantage at the community bank level, and puts us on equal footing with the larger banks," said Anna Ferrell, Marketing and Business Development Director at Focus Bank. “We did extensive due diligence on Narmi and other vendors, and chose Narmi not just for the pricing, but for the product's capabilities, flexibility, and ability to make changes quickly, which is crucial in our fast-paced market.”

Focus Bank’s new digital capabilities were quickly enabled by Narmi’s industry-leading Implementations team, which leveraged its expertise connecting to Fiserv Premier (via Communicator Open) to get the bank live in just 62 days: “We did not know we had some of the problems that the Narmi solution has helped us solve,” said Jay McLeod, Chief Operations Officer at Focus Bank.

“The implementation process was fully delivered as promised by the Narmi team, and we were very thankful and pleasantly surprised by this," said Ferrell.

Focus Bank’s implementation and go-live are the latest examples of Narmi’s dedication to enhancing the digital experiences at banks on the Fiserv Premier core: “From day one, Focus Bank has been a pleasure to work with, and we’re proud to be able to efficiently get them live to serve their new customers from the very first touchpoint,” said Nikhil Lakhanpal, co-founder of Narmi. “We’re excited to add them to our fast-growing customer base of Fiserv Premier banks nationwide.”