Narmi, a digital banking technology developer, has announced the debut of a series of AI-powered capabilities geared towards helping community financial institutions win against megabanks and fintechs. 

As application of AI technology permeates across various industries, Narmi is leading the conversation in how AI should be used in banking. Informed by our experience working with a wide spectrum of financial institutions in terms of target customer/member base, strategic focus, and asset size, Narmi’s AI features are built to enhance staff and user experiences in a meaningful way.

“Community financial institutions have always been at the heart of their communities, but competing with megabanks and fintechs requires access to modern tools,” said Nikhil Lakhanpal, co-founder of Narmi. “By embedding AI into everyday banking experiences, we are helping our partners strengthen customer relationships, operate more efficiently, and ultimately drive growth while staying true to their mission.”

These AI capabilities were built to meet the needs of community FIs – now and in the future – through innovation. Each functionality, geared towards introducing immediate value-add, seeks to improve community financial institution operations in three key areas: bank primacy, staff efficiency, and deposit growth. 

• MCP Server (Primacy) - Narmi has launched a groundbreaking ability for end users to integrate with popular LLM models through a MCP (model-context protocol) server. This integration allows users to ask platforms like Claude or Gemini wide-ranging questions about account activity and receive suggestions meant to help them build savings, track spending, and empower their financial lives with data made available securely through their financial institution – all while ensuring bank-grade protection of sensitive financial information.
• Narmi AI in Secure Messaging (Efficiency) - By integrating LLM capabilities into our Narmi Command admin platform, staff users at financial institutions now use Narmi AI to draft and refine responses to customer/member messages, ensuring consistent, professional communications across all interactions and enhancing customer satisfaction. The result is an organic increase in resolutions and completed tickets-per-staff user, allowing financial institutions to scale their deposits without increasing resources. 
• Narmi AI in Promotions (Growth) - Addressing the need to optimize marketing resources among community financial institutions, Narmi AI in Promotions capability was built to act as a digital marketing assistant, cutting down on the time and effort it takes to build impactful campaigns. Users input a quick description of their promotion and any clarifying keywords, and then generate a range of generated options for marketing promotions that they can then host on their Narmi Banking app. 

“We designed these capabilities to bring immediate impact where it matters most: primacy, efficiency, and growth,” said Chris Griffin, co-founder of Narmi. “Every feature was built with a focus on security and governance, ensuring that institutions can confidently adopt AI to better serve their customers and members."

Narmi believes that strong governance is essential to managing AI risk and ensuring regulatory alignment, which is why it develops and deploys its AI features within a robust security framework and protocols that abide by the industry standards for protecting sensitive financial information.