Newgen Software, a global provider of an AI-first, unified digital transformation platform, announced the successful implementation of its Digital Account Opening and Maintenance Solution for Old Second National Bank (OSNB), a leading full-service bank headquartered in Illinois.

The bank, operational for over 150 years, chose Newgen’s best-in-class solution to modernize customer onboarding and account maintenance operations, streamline core processes, and deliver faster and more customer-centric experiences across all branches.

Initially launched to handle three core service requests, the solution expanded to support over fifteen service requests, further enhancing OSNB’s ability to deliver responsive and frictionless customer service. Built on Newgen’s AI-first, low-code platform, the solution helped OSNB efficiently manage both consumer and business deposit products, including checking, savings, certificates of deposit (CDs), fiduciary accounts, trust accounts, and corporate accounts.

Kris Wieschhaus, CTO, Old Second National Bank, said, “Newgen made onboarding seamless. Their software integrated smoothly into our environment, and their team was professional, responsive, and truly great to work with. It’s rare to find a partner that combines technical excellence with such a collaborative spirit.”

The solution’s intuitive, guided interface simplified capturing customer data and documents, while system-driven prompts and validations minimized errors. Additionally, it allowed administrative users to configure and launch new products rapidly, significantly reducing time-to-market. 

“It was great partnering with the Newgen team. They were extremely easy to work with and receptive to our thoughts and ideas,” said Sylvia Balogh, EVP of Retail, Old Second National Bank. “Our team was impressed with their banking knowledge, especially around accounts, titling, and ownership. This foundational understanding made the development process seamless. The Newgen platform has significantly optimized our operations by introducing streamlined workflows that drive meaningful efficiencies.”

Commenting on the partnership, Sandeep Hinduja, Head of Business - Banking (US), Newgen Software, said, “We’re proud to partner with Old Second National Bank in their mission to transform customer experiences through digital innovation. Their clear strategic vision enabled us to deliver an onboarding solution that is seamlessly aligned with their business and technology environment. As they advance on their digital journey, we’re excited to continue supporting them with a scalable platform built for long-term growth.”