PECU, a $435 million credit union serving Central Texas since 1952, has selected Narmi, a leading provider of digital banking solutions, to launch its new Omnichannel Consumer Account Opening (CAO) platform. This partnership marks a significant milestone in PECU’s strategic initiative to lower the average age of its membership and maximize the return on its recent marketing investments.
Operating on the Jack Henry Symitar core, PECU proudly serves the communities of Travis, Williamson, Hays and Bastrop counties. To ensure its continued growth and relevance to a younger demographic, the credit union recognized the need for an “Amazon-like” digital experience that enables the speed and simplicity prospective members have come to expect — automated, self-service, and capable of handling high application volumes without sacrificing security.
“PECU is proud to announce that we have chosen Narmi as a strategic partner for our account-opening solution,” said Marc Broddrick, President of PECU. “Partnering with Narmi is a major step forward in our transformation of providing modern digital services while preserving our personalized service that our members expect.
“Narmi’s focus on design and streamlined account opening capabilities align directly with our mission to offer value and convenience to our members. Following an extensive review process, PECU chose Narmi for its ability to provide a seamless online and mobile banking experience with a robust security infrastructure and a platform that supports our long-term growth initiative.”
The Narmi Grow platform will provide PECU with several key advantages:
- Automated Speed: A fast, self-service applicant experience that can be completed in minutes, amplifying PECU’s proven success in their markets and achieving a faster time-to-market to help capitalize on new marketing initiatives.
- Higher Conversion: A streamlined flow designed to reduce abandonment rates.
- Robust Security: Strong, integrated fraud mitigation tools, including ironclad KYC capabilities.
- Seamless Integration: Deep connectivity with PECU’s existing Symitar core and tech stack.
"PECU understands that in today's market, the application process is the first impression a member has of your brand," said Nikhil Lakhanpal, co-founder of Narmi. "We are thrilled to partner with an institution that is willing to invest in a premium digital experience to meet the expectations of modern consumers.
“We look forward to helping them capture the full value of their marketing efforts when we launch in early 2026."
Implementation is currently underway, with the new platform scheduled to launch in early 2026.
About PECU
PECU is a not-for-profit, member-owned credit union headquartered in Austin, Texas. Established in 1952, PECU serves eligible individuals and families throughout Central Texas by offering a full range of financial services, including savings and checking accounts, consumer and real estate loans, and digital banking solutions. PECU is committed to community engagement and returning value to its members through competitive rates, low fees and checking rewards. The credit union is federally insured by the National Credit Union Administration (NCUA).
About Narmi
New York City-based Narmi's digital platform empowers financial institutions to unlock the very latest capabilities in digital banking and account opening, enabling them to move faster, tap new growth opportunities, and achieve true digital transformation. The Narmi One platform was built with the customer experience in mind, empowering community financial institutions with an experience that is always effortless, current, and dependable. As a result, Narmi's customers see as much as 3x account growth in less than 30 days and 4x deposit growth in as little as 90 days. Additionally, Narmi's financial institution clients are winning awards like Bankrate's Best Online Bank and NerdWallet's Best Bank for Online Experience. For more information, please visit narmi.com.