First Resource Bank, a community bank serving businesses and families across the Delaware Valley, has selected Narmi Grow as its consolidated digital platform for consumers, businesses, and staff-led (in-branch) account opening. This platform will enable First Resource Bank to streamline onboarding, including complex, multi-owner business accounts.

Founded in 2005, First Resource Bank is dedicated to providing exceptional service and responsible banking to the communities it serves. With offices throughout Delaware Valley in Exton, Wayne, and West Chester, the bank combines local decision-making with a strong commitment to volunteerism and community support.

As part of its digital strategy, First Resource Bank sought a modern account opening solution capable of supporting sophisticated business workflows while integrating seamlessly with its existing technology stack. Narmi Grow stood out for its ability to handle multi-owner applications, flexible business account types, and configurable risk and compliance workflows, all while maintaining a high standard of user experience.

“At First Resource Bank, our customers are at the center of every decision we make,” shared Jen MacMullen, Chief Retail Banking Officer at First Resource Bank. “By teaming up with Narmi Grow, we’re expanding our ability to deliver solutions that make their banking easier, more intuitive, and more accessible - wherever and whenever they need us. 

“This step isn’t just about upgrading technology; it’s about strengthening our relationships by removing friction and giving customers tools that truly support their financial lives. We believe that when we make banking simpler and more seamless, our customers thrive, and a better customer experience ultimately leads to a stronger bottom line for everyone."

Narmi Grow integrates directly with First Resource Bank’s core and digital banking systems, enabling automated decisioning, transparent audit trails, and configurable risk parameters. The platform is designed to support both growth and operational efficiency by reducing manual steps and accelerating time to account funding.

By offering Narmi Grow, First Resource Bank can now ensure prospective customers a seamless flow from application to onboarding, leveraging Alloy’s ironclad fraud defense throughout. The bank’s new fraud protection capabilities include instant KYC (Know Your Customer) verification that provides up to 100% automated decisioning, and a portal that allows staff to review all incoming applications with ease, among other functions.

“First Resource Bank approached this process with a clear vision and a high bar for both technology and partnership,” said Nikhil Lakhanpal, co-founder of Narmi. “They are thoughtful about risk, focused on their customers, and serious about building for the future. 

“We’re proud to support their team with a platform that can evolve alongside their business.”