Why your AI pilot will fail in production (and how to fix it)

Executives need to draw a straight line between AI spend and bottom-line impact.

Feb. 17, 2026

JPMorgan, Nacha to share data via blockchain

The companies aim to simplify the account verification process for JPMorgan Chase customers.

By Tatiana Walk-Morris • Feb. 12, 2026

Explore the Trendline➔

Artificial intelligence

Banks’ focus on AI has shifted from a “cool-toys” mentality to one that sees the technology as a foundational pillar underlying finance and society itself.

By Banking Dive staff

US banks wrestle with regulation amid rising AI spend

Despite the challenges, financial services firms in the U.S. lead their global counterparts in AI maturity, according to a Finastra report.

By Makenzie Holland • Feb. 10, 2026

USAA hires Santander tech chief as next CIO

Dan Griffiths will succeed Amala Duggirala, who is now chief digital and technology officer for Delta Air Lines.

By Nicole Laskowski • Feb. 6, 2026

UBS deploys AI programs to unlock efficiency

The financial services firm is seeing AI adoption increase across its operations, according to CEO Sergio Ermotti.

By Makenzie Holland • Feb. 6, 2026

Inside Bank of America’s plan for credit card growth

The country’s second-largest lender is investing heavily in digital enhancements, increased marketing and a refresh to its rewards program, a bank executive said.

By Caitlin Mullen • Feb. 5, 2026

Citi pilots AI-assisted collaboration feature for employees

The bank’s CTO, David Griffiths, said Spaces will help teams work together on projects within the company’s AI platform.

By Makenzie Holland • Feb. 4, 2026

Cross River exec: Embedded finance to ‘explode’

Tucking financial services, like payments, into a broader range of consumer situations is about to take off, bank executives said.

By Justin Bachman • Feb. 4, 2026

‘These players matter’: BNY embraces role on small lenders’ AI journey

Amid an effort to train community banks on artificial intelligence technology, a BNY executive said, “If we help them, the entire financial system gets stronger.”

By Caitlin Mullen • Feb. 3, 2026

Florida credit union sues Fiserv, alleging lax cybersecurity

FiCare Federal Credit Union said hackers breached an online banking platform that Fiserv provides and stole members’ money. The credit union alleges Fiserv then told customers it would charge them for a security upgrade.

By Patrick Cooley • Feb. 2, 2026

What’s coming for the banking industry in 2026

2025 brought a surge of M&A. Expect more this year. De novo applications, too, spiked last year. That should continue. If regulation was stripped down in 2025, expect a buildup – with a different look.

By Banking Dive staff • Jan. 30, 2026

Wells Fargo, BNP Paribas bolster AI leadership

As banks chase AI innovations and efficiencies, they’re hiring executives focused solely on the technology’s growth.

By Gabrielle Saulsbery • Jan. 28, 2026

Why voice-based scams are a growing threat to banks

Voice scams can cost banks and customers millions in seconds -- why phone lines remain one of finance's biggest blind spots.

By Mike Pappas, CEO & Co-founder, Modulate • Jan. 26, 2026

Sunwest Bank moves on AI in search of efficiencies

Ben Xiang, the bank’s chief technology and strategy officer, plans to use AI to automate workflows and add intelligence capabilities to extract value.

By Makenzie Holland • Jan. 23, 2026

Inside the explosion of banking charter applications

Pent-up demand led to at least 18 applications being filed with the OCC last year. And that influx could continue in 2026, as two applications have been submitted to the agency in recent weeks.

By Gabrielle Saulsbery • Jan. 22, 2026

Dimon: AI’s effect on labor market ‘may go too fast for society’

The JPMorgan CEO expects AI will result in the bank employing fewer people in five years, even as the company grows globally.

By Caitlin Mullen • Jan. 22, 2026

‘We’re coming’ to ‘fight you,’ PNC’s Demchak warns banks

“A regional bank that’s trying to protect its moat in a shrinking market, as the large banks and PNC come into their market, is a tough place to be,” CEO Bill Demchak said.

By Caitlin Mullen • Jan. 21, 2026

Wyoming has big plans for stablecoin

The first state-issued stable token is being deployed to reduce card interchange costs and simplify payments to vendors.

By Justin Bachman • Jan. 21, 2026

Big banks continue the hunt for AI-driven efficiencies

Executives at BNY, Bank of America and others who reported Q4 2025 earnings discussed AI investments – and when they’re hoping to see them pay off.

By Makenzie Holland • Jan. 20, 2026

First Horizon calls out Raleigh as a market of interest

The bank’s CFO said First Horizon isn’t interested in a large acquisition, but if a smaller bank with a handful of branches were to come for sale, “we’re going to run the math.”

By Caitlin Mullen • Jan. 16, 2026

BofA joins Citi, Wells in projecting lower headcounts this year

Bank of America CEO Brian Moynihan expects his bank’s workforce to shrink as the lender leans into AI. Citi CEO Jane Fraser, meanwhile, said the “bar is raised” for working at the bank.

By Caitlin Mullen • Jan. 15, 2026

M&A in 2026 may put more distance between big, small banks

Expect the acceleration in bank M&A to pick up further, especially in advance of this year’s midterm elections.

By Caitlin Mullen • Jan. 15, 2026

U.S. Bank exec: Customers will want a zero-friction bank partner on AI

“The new bar for digital excellence is, what can we do for our customers, as opposed to having them do it themselves,” the super-regional’s innovation chief said.

By Caitlin Mullen • Jan. 14, 2026

Banks aim for agentic AI scale in 2026: report

The technology is expected to grow beyond early deployments and reach broader adoption across financial services this year, according to Accenture.

By Makenzie Holland • Jan. 14, 2026

Jenius Bank is winding down

The Sumitomo Mitsui Banking Corp.-backed digital bank is closing, according to an SMBC spokesperson, confirming employment-related filings and claims from several now-former employees.

By Gabrielle Saulsbery • Updated Jan. 13, 2026