How end-to-end innovation builds customer trust and employee satisfaction

The banks that help customers navigate the financial stresses brought on by COVID-19 have the opportunity to position themselves as an indispensable long-term partner.

Aug. 25, 2020

JPMorgan Chase reportedly eyes 2021 launch for UK digital bank

The launch would put the largest U.S. bank in a position to capitalize on the growth of digital services amid the coronavirus pandemic.

By Anna Hrushka • Aug. 24, 2020

Explore the Trendline➔

Fintech disruption in the banking industry

There are as many schools of thought on how to disrupt the banking space as there are disruptors.

By Banking Dive staff

Betterment spearheads coalition aimed at diversifying fintech

"The goal here is to see continual progress. ... We know that there's a lot of work to do and we've got to do better," said Joe Ziemer, the company's vice president of communications.

By Anna Hrushka • Aug. 21, 2020

Santander fixes ATM glitch that allowed scammers to overdraw prepaid debit cards

Police arrested more than 100 people this week in New Jersey, New York and Connecticut after someone posted a video on social media detailing how to exploit the flaw.

By Dan Ennis • Aug. 20, 2020

Why Google's checking accounts appeal to midsize institutions

The tech giant's co-branded accounts give smaller players a chance to leverage tech and branding to scale business away from the larger banks, experts say.

By Anna Hrushka • Aug. 18, 2020

What is slowing banks' digital transformation?

Lightico CEO Zviki Ben Ishay provides a look at some of the obstacles banks face, including organizational resistance, scalability issues, legacy IT systems and fears about compliance.

By Zviki Ben Ishay • Aug. 17, 2020

Fed researches 'hypothetical' central bank digital currency

The introduction of bitcoin and other stablecoins such as Facebook's Libra have raised fundamental questions about legal and regulatory safeguards and the role of currency in society, Fed Gov. Lael Brainard said.

By Anna Hrushka • Aug. 17, 2020

OCC chief expects SWIFT-like bank-to-blockchain connections in 3 to 5 years

Acting Comptroller Brian Brooks touted stablecoin's cost and speed advantages in a podcast interview Thursday while knocking the Fed's preference for government-owned payment rails.

By Ted Knutson • Aug. 14, 2020

Banks rethink office space, branch strategy to sync with new customer, employee habits

With 70% of bank staff working remotely and more clients using digital channels, cutting back on square footage is the new efficiency.

By Anna Hrushka • Aug. 13, 2020

BankMobile to transition from bank to tech company after Customers spinoff

"It gives us the runway, while we still have the stability of Customers partnership," BankMobile's Luvleen Sidhu said of the planned acquisition by Megalith Financial Acquisition Corp.

By Anna Hrushka • Aug. 12, 2020

Facebook unveils payments umbrella

Facebook Financial, the social network's latest effort to lend brand consistency among its payment and commerce plans, will be overseen by Libra co-creator David Marcus.

By Dan Ennis • Aug. 11, 2020

Tech hurdle will slow banks' approach to crypto custody services

"Security and technology is the foundation of making this work," Kudelski Security's Scott Carlson said. "If you don't get that right, the entire system could collapse."

By Anna Hrushka • Aug. 4, 2020

Goldman Sachs develops app to identify M&A targets

Gemini measures the performance of companies' specific units against those of their competitors, using a formula that compares revenue growth, profit margin and other metrics as a percentage of sales.

By Dan Ennis • Aug. 4, 2020

Six more banks partner with Google to launch co-branded checking accounts

Banks may view the Google venture as a way to expand their brand and grow customer accounts outside of their existing branch network.

By Anna Hrushka • Aug. 3, 2020

Varo becomes first challenger bank to get national charter from OCC

The process cost nearly $100 million over three years but lets Varo offer credit cards, loans and potentially robo-advisory services, the fintech's CEO said.

By Anna Hrushka • July 31, 2020

Bank trade groups push back on OCC's payments charter plans

The regulator should take care not to introduce risks that would encourage regulatory arbitrage, the groups said, urging the OCC to be transparent when considering a new charter.

By Anna Hrushka • July 30, 2020

OnDeck Capital lands with Enova in $90M deal

Before being acquired Tuesday, OnDeck was pursuing a bank charter — a process Enova CEO David Fisher said the combined company could explore.

By Dan Ennis • July 29, 2020

JPMorgan Chase, Marqeta partner to launch virtual corporate cards

The deal comes as payment networks have seen contactless transactions spike by as much as 150% since March 2019.

By Anna Hrushka • July 29, 2020

Dave security breach exposes 7.5M users' data

The challenger bank said the stolen data included names, emails, birth dates, physical addresses and phone numbers but not bank account numbers, credit card numbers or financial transaction records.

By Anna Hrushka • July 28, 2020

Durbin asks Fed to probe Visa, Mastercard, issuers over PINless purchases

Many online purchases made without PINs are automatically routed through Visa or Mastercard, costing merchants more in swipe fees when more shoppers are buying remotely.

By Dan Ennis • July 27, 2020

How the human touch in Umpqua's Go-To app became a relationship driver

Since March, the Oregon-based bank has seen a 30% jump in signups for the platform, which lets customers text their preferred personal banker.

By Suman Bhattacharyya • July 24, 2020

Banks can provide crypto custody service, OCC says

"This opinion clarifies that banks can continue satisfying their customers' needs for safeguarding their most valuable assets, which today for tens of millions of Americans includes cryptocurrency," the OCC's Brian Brooks said.

By Anna Hrushka • July 23, 2020

Bank of America-IBM cloud collaboration lands BNP Paribas

MUFG Bank, Japan's largest, is also said to be exploring financial services cloud deployment. The news comes as IBM forms an advisory council to advance its cloud policy framework tailored to financial services.

By Naomi Eide • July 23, 2020

FDIC hatches plan to help fintechs, community banks partner

Under the idea, fintechs could apply for one certification that would be accepted at a number of banks rather than negotiating individual agreements.

By Dan Ennis • July 23, 2020

Bank of the West rolls out climate-conscious checking account

The bank will donate 1% of net revenues generated from the account to support environmental nonprofits. The account's tracking tool lets customers see the carbon impact of purchases made with the debit card.

By Dan Ennis • July 22, 2020