Capital One said it experienced an outage Friday that blocked some customers' direct deposits and kept some from withdrawing money for several hours.
"Capital One is experiencing a technical issue impacting customer money movement, including direct deposits, and the ability for some customers to access accounts," the bank tweeted at around 9 a.m. "We are actively working to resolve the issue and restore all services. We greatly apologize for the inconvenience." The issue has since been resolved, according to the bank.
- The outage is the second to hit the bank this week. Its website and app went down Sunday, according to USA Today.
Any type of service disruption is bad for a financial institution, and Capital One's outage comes at a confluence of inconvenient times: a Friday, which is payday for many people — and the first day of the month, when many pay their bills.
In a statement emailed to Banking Dive, a Capital One spokesperson said the issue has since been resolved and "customers are not responsible for any fees associated with this issue."
The McLean, Virginia-based bank experienced a major data breach in July, affecting about 100 million people in the U.S. and another 6 million in Canada.
Challenger banks Chime and Varo both experienced outages last month because of a glitch from application programming interface-based payment processor Galileo, which powers their platforms.
The glitch caused minor processing delays at Varo and a full-on outage at Chime.