A "technical issue" caused JPMorgan Chase customers to see incorrect balances in their checking accounts over the weekend, the bank said, after customers began complaining about erroneous accounts Saturday night.
Chase customers took to Twitter to report money unexpectedly missing or appearing in their accounts using the #ChaseBank hashtag. Users also reported glitches in the bank’s mobile banking app, Newsweek reported.
In a tweet Sunday morning, the country’s largest bank said the issue was resolved. "We know some customers reporting seeing incorrect balances in their checking account overnight," the bank said. "This was caused by a technical issue that delayed updates on what displayed on Chase Mobile & Chase Online. We resolved this issue as of 9AM ET and accounts now show current balances."
Thousands of people reported issues with the bank on outage tracking website DownDetector, but Chase declined to confirm total number of customers affected, according to CNN.
The New York-based bank has more than 53 million active digital users — 38 million of whom use its mobile banking app, according to JPMorgan’s first-quarter earnings report.
"@ChaseSupport Hello, I just checked my savings balance and it should be like $600 but it says $124. There is no way I spent like $500 in one day and NOTHING hit my account according to the transaction record," one Twitter user tweeted early Sunday morning.
In a tweet that has since been deleted, the New York City Police Department suggested Chase customers could be the targets of a phishing scam.
"Yes, #ChaseBank is experiencing technical difficulties," the NYPD tweeted, according to the Atlanta Journal Constitution. "Be aware of phishing scams."
While there’s never a good time to experience a bank account glitch, one that occurs just days before the start of a new month is sure to cause additional stress for customers preparing to pay rent. The bank is not the first in recent months to suffer a glitch so close to the start of a new month.
Capital One’s outage on Nov. 1 last year — a payday for many — blocked some customers' direct deposits and kept some from withdrawing money for several hours.
The McLean, Virginia-based bank, which experienced a major data breach in July, said customers would not be responsible for any fees associated with the issue.