Ignoring female consumers costs financial industry $700B a year

The Women in Financial Services 2020 report found the industry's products are not consistently designed for women's financial lives.

By Anna Hrushka • Nov. 12, 2019

4 questions with FDIC Chair Jelena McWilliams

"I think that the biggest challenge we have is not allowing innovation to happen, or standing in the way of technological developments that could make the system better," McWilliams told Banking Dive. 

By Anna Hrushka • Nov. 12, 2019

Explore the Trendline➔

Artificial intelligence

The heavily regulated banking sector rarely gets to trailblaze. But with AI, an all-in mentality is fueling both research and adoption.

By Banking Dive staff

Deflection isn't a dirty word

With AI-powered chatbots, banks and credit unions have an opportunity to combine the cost-saving benefits of technological intervention with a human-like experience.

Nov. 12, 2019

Apple Card under investigation for alleged gender discrimination

Customers, such as software developer David Heinemeier Hansson, took to Twitter to complain the credit line offered by his Apple Card was 20 times higher than what was offered to his spouse.

By Anna Hrushka • Nov. 11, 2019

Why banks should take user experience cues from nonbanks

“If Amazon is doing something, and it works, we should at least try it," SunTrust's Andy Vitale said during a Bank Innovation Build panel on designing a dynamic customer experience.

By Anna Hrushka • Nov. 8, 2019

Mobile banking finds its 'half' life

About 50% of consumers are using in-app digital wallets, and more than 60% of online transactions are made using a smartphone, two studies show.

By Dan Ennis • Nov. 8, 2019

Capital One removes CISO from role following breach

The executive will stay with the bank as an adviser, The Wall Street Journal reported.

By Samantha Schwartz • Nov. 7, 2019

JPMorgan Chase targets gig economy tech firms with e-wallet platform

As tech companies encroach on the payments space, the nation's largest bank is ceding some control over a $109 billion slice of its business in the hope of striking up more partnerships.

By Dan Ennis • Nov. 7, 2019

How banks and fintechs can balance security, safety and convenience

In a wide-ranging discussion during Bank Innovation Build, panelists weighed in on how to protect data for financial institutions, with some offering tips and best practices.

By Anna Hrushka • Nov. 7, 2019

UK fintechs GoCardless, TransferWise launch cross-border recurring payment network

"There’s a ton of pain in cross-border payments," Pranav Sood, GoCardless’s vice president of international expansion, told Banking Dive. "Businesses feel inhibited by fragmented rules and regulations" in various countries.

By Dan Ennis • Nov. 6, 2019

7 questions with SunTrust CMO Susan Somersille Johnson

The executive spoke with Banking Dive about fintech partnerships, the challenges that come with a major rebrand, and how tech is transforming the bank’s marketing efforts.

By Anna Hrushka • Nov. 6, 2019

Bank of America's 18-month collaboration with IBM leads to bank-focused public cloud

The bank's chief technology officer said it wouldn't consider a public cloud unless the platform's controls matched those of its internal cloud. IBM's offering has security, privacy and bank-specific regulatory compliance built in.

By Naomi Eide • Nov. 6, 2019

First Horizon to acquire IberiaBank in $3.9B all-stock deal

The "merger of equals," set to close July 1, will make Memphis, Tennessee-based First Horizon one of the top 25 banks in the country by asset size.

By Anna Hrushka • Updated June 16, 2020

Banks' mobile apps boosting small-business satisfaction, J.D. Power says

Small-business customers in the West are happiest with JPMorgan Chase; in the South, TD Bank; in the Midwest, Huntington; and in the Northeast, Capital One, according to the survey.

By Dan Ennis • Nov. 4, 2019

Vegas's Money20/20: Fintech still rests on a human beating heart

Amid a fevered search for what's new and next was a creeping fear of public apathy and a distinct desire for connection on a personal level.

By Dan Ennis • Nov. 1, 2019

Why digital bank Varo wants a national bank charter

"I think Varo is going to play a fairly historic role in reshaping the American banking landscape," the company's CEO, Colin Walsh, told Banking Dive at this week's Money20/20 conference in Las Vegas.

By Anna Hrushka • Oct. 31, 2019

BBVA chief blasts tech companies for keeping tight lid on customer data

Giving individuals the power to control their own data is a social imperative that would rebalance the power dynamic, the bank's Carlos Torres Vila said this week at Money20/20 in Las Vegas.

By Dan Ennis • Oct. 31, 2019

Green Dot, Walmart renew prepaid card deal, launch fintech accelerator

The agreement ensures Green Dot will remain the issuing bank behind MoneyCard through 2027. About 35% of the fintech's second-quarter revenue came from sales at the retail giant's stores.

By Dan Ennis • Oct. 30, 2019

Venmo kicks off rewards program with offers at Target, Sephora

The move comes as the peer-to-peer payments platform prepares to launch a credit card next year.

By Tatiana Walk-Morris • Oct. 30, 2019

Majority CEO: The future of banking is specialized

"Banks need to figure out their place in the value chain ... And I think that's where you're going to see winners emerging," Majority CEO Magnus Larsson said.

By Anna Hrushka • Oct. 30, 2019

Trust is a digital bank's most crucial currency, 3 challenger CEOs say

The leaders of Chime, Varo and Grasshopper Bank discuss lessons learned from a recent outage, and big banks' innovation pain points.

By Dan Ennis • Oct. 30, 2019

Bank of America revamps mobile app with new AI features

Digital assistant Erica will offer more security checks and information on debt management early next year.

By Robert Williams • Oct. 29, 2019

Ondot aims to give smaller banks 'Apple Card-like' success with Card App

Fintech partnerships can help community banks go high-tech while staying high-touch, an ICBA executive says.

By Anna Hrushka • Oct. 29, 2019

BlueVine checking account targets small businesses

The fintech looks to "democratize" commercial banking when it rolls out the product early next year.

By Anna Hrushka • Oct. 28, 2019

Fintech Nova Credit helps American Express tap into immigrants' credit history

Nova's technology reinterprets international data into a U.S. credit score. Amex is targeting a typically high-credit-quality segment of the 46 million U.S. newcomers who may have trouble getting credit.

By Dan Ennis • Oct. 27, 2019