Banks should apply customer data more smartly to instill greater trust

Financial institutions are often strong on security, but they should consider emulating Amazon or Netflix, which boost user experience by proving they know their customers' preferences, Experian's David Britton writes.

By David Britton • Dec. 9, 2019

Disruption of the Year: P2P payments

Fintechs have revolutionized the peer-to-peer landscape, causing banks to reevaluate their existing payment systems.

By Anna Hrushka • Dec. 9, 2019

Explore the Trendline➔

Fraud and AML in banking

The past year has been one of reckoning with regard to fraud — from TD’s $3 billion AML penalty to the continuing punitive phase connected to PPP misdeeds, crypto bankruptcies and pig butchering.

By Banking Dive staff

Executive of the Year: Jamie Dimon, JPMorgan Chase

The nation's biggest bank has posted year-over-year profit gains in each of the past seven quarters under the longtime chief executive, and an ambitious $20 billion branch expansion plan could set it up for even more growth.

By Anna Hrushka • Dec. 9, 2019

Company of the Year: Mastercard

The world's second-leading payment network is pivoting away from its five-decade bread and butter — and showing its future lies not in cards but in partnerships.

By Dan Ennis • Dec. 9, 2019

The Banking Dive Awards for 2019

From Jamie Dimon to Mastercard, these are the companies and executives that shaped banking this year.

Dec. 9, 2019

Challenger bank Chime valued at $5.8B, a nearly fourfold jump from March

Chime CEO Chris Britt plans to use the capital to develop new products and double the bank's employee count by the end of 2020, sources said. The bank will also consider acquiring other fintechs.

By Anna Hrushka • Dec. 6, 2019

Goldman Sachs gives Amazon's cloud a nod of approval in database migration

Although the bank works with a few cloud providers, CEO David Solomon credits AWS as "the first because [of] their immense capabilities and the astounding pace of their innovation​."

By Naomi Eide • Dec. 5, 2019

BB&T sues tech vendor Hitachi Vantara over 2018 outage

The bank estimates the outage cost about $20 million in lower deposit service charges and higher expenses. BB&T is seeking $75,000 in damages, but a jury could increase that amount.

By Dan Ennis • Dec. 4, 2019

Robinhood pulls bank charter application

The company may not have reached the size needed to own a bank, an analyst said. Robinhood halted its first savings account endeavor in October after neglecting to notify regulators beforehand.

By Anna Hrushka • Dec. 2, 2019

How chatbots can make banking merrier during the holidays

Customers are beginning to lean on AI-powered chatbots for 24/7 access to their financial information and personalized support during the busy holiday season.

Dec. 2, 2019

Pitting banks against fintechs creates 'false dichotomy,' exec says

"It's not that bankers are bad salesmen," said Robert Conery, COO and executive vice president of Avidia Bank. "The problem is the product we're selling."

By Dan Ennis • Nov. 26, 2019

JPMorgan Chase files blockchain patent to track vehicle inventory

The technology is meant to prevent double flooring, which happens when a dealership pledges a vehicle as collateral in two separate contracts to different banks.

By Anna Hrushka • Nov. 26, 2019

Bank of America CEO: People still want regulation, security amid tech competition

"If you take deposits, make loans ... you end up with a lot of people's money," Moynihan says. "And if something goes kablooey, it's a problem."

By Anna Hrushka • Nov. 25, 2019

In fintech partnerships, should banks' brands be out front or in background?

Banks that stay behind the scenes risk being relegated to a commodity. But fintechs that take the lead may be looking for something more.

By Anna Hrushka • Nov. 22, 2019

2 in 3 consumers uncomfortable with financial apps' level of access to data

Most of the 4,000 surveyed were unclear on how long financial apps could hold their information; 10% said users themselves were primarily responsible for their own data in the event of a breach, a study found.

By Kate Patrick • Nov. 22, 2019

5 questions with Bill Budde, ATM manufacturer Hyosung's VP of product marketing

"Banking is still a very in-person business for a lot of customers," Budde said at the Future Branches conference in Austin, Texas. "Customers still choose their bank based on the proximity of a bank branch."

By Anna Hrushka • Nov. 21, 2019

Google checking, Apple Card illustrate blurred spectrum in bank-fintech partnerships

Clear boundaries between companies can help foster innovation, determine regulatory responsibility and put customers at ease, panelists said Tuesday at a conference in New York.

By Dan Ennis • Nov. 20, 2019

Fed, FDIC approve BB&T-SunTrust merger

The deal to create the sixth-largest U.S. bank is expected to close Dec. 6, but on several conditions: The Fed issued a consent order against SunTrust regarding "misleading or inaccurate statements" made to business customers from 2013 to 2017.

By Anna Hrushka • Nov. 19, 2019

Amazon abandons plan for checking accounts

The tech giant told JPMorgan Chase, one of its potential partners in the initiative, it was concerned it would be subject to banking regulations, according to a report from The Information.

By Dan Ennis • Nov. 18, 2019

Incessant drive for growth widens bank-client gulf, Grasshopper CEO says

Entrepreneurs who are used to consumer banking features are left wanting when they aren't able to find the same quality on the commercial side, says the bank's chief, Judith Erwin.

By Anna Hrushka • Nov. 15, 2019

Google to launch Citi-backed checking accounts next year

The partnership could help the nation's third-largest bank bring in more customers without expanding its branch presence, but it comes at a tumultuous time for payment efforts by tech companies.

By Dan Ennis • Nov. 13, 2019

Facebook Pay launches on Facebook and Messenger

The social network's new service promises to unify the company's payments capabilities through its suite of platforms.

By Anna Hrushka • Nov. 13, 2019

Ignoring female consumers costs financial industry $700B a year

The Women in Financial Services 2020 report found the industry's products are not consistently designed for women's financial lives.

By Anna Hrushka • Nov. 12, 2019

4 questions with FDIC Chair Jelena McWilliams

"I think that the biggest challenge we have is not allowing innovation to happen, or standing in the way of technological developments that could make the system better," McWilliams told Banking Dive. 

By Anna Hrushka • Nov. 12, 2019

Deflection isn't a dirty word

With AI-powered chatbots, banks and credit unions have an opportunity to combine the cost-saving benefits of technological intervention with a human-like experience.

Nov. 12, 2019