Tasks, not customer tiers should drive bank AI use: Deloitte

Everybody needs “to be heard, comforted, educated in times of high stress,” a Deloitte consultant said. Customers who are lower on the value scale need to receive the same excellent experience “or you're going to lose them.”

By Caitlin Mullen • July 24, 2026

Ramp, FIS make AI moves

The two payments companies this month embarked on separate artificial intelligence initiatives, with one focused on managing AI spending and the other using the technology to mitigate cybersecurity risks.

By Tatiana Walk-Morris • July 22, 2026

Explore the Trendline➔

Artificial intelligence

Banks must decide whether to forge AI tools in-house or partner with outside firms. AI’s importance can’t be understated, but legacy tech may also constrain the budget for banks looking to innovate.

By Banking Dive staff

Bank of America upgrades customer service employee tool

Generative AI capabilities added to EricaAssist will allow customer service employees to handle client inquiries more quickly, the lender said.

By Caitlin Mullen • July 21, 2026

Celsius founders to pay FTC $16.5M

Alex Mashinsky and Shlomi Daniel Leon are banned from marketing or selling products to deposit, exchange, invest or withdraw assets. Hanoch Goldstein must not market or sell crypto-trading products.

By Gabrielle Saulsbery • July 21, 2026

Banks report operational changes driven by AI adoption

Executives at Bank of America, Citi and JPMorgan Chase highlighted the scale of ongoing AI adoption efforts and effects on operations.

By Makenzie Holland • July 20, 2026

The future of banking growth is decision intelligence

Financial institutions have more data than ever. The ones winning make smarter decisions faster.

By Alisha Crafton • July 20, 2026

State AGs blow whistle on OppFi, Enova deals

Twenty state attorneys general, led by Illinois AG Kwame Raoul, wrote a letter urging the OCC, Fed and FDIC not to approve the proposed fintech purchases of banks.

By Gabrielle Saulsbery • July 17, 2026

Wells Fargo debuts AI-powered teammate for financial advisers

The new capability aims to simplify access to Wells Fargo’s core technology platform, enabling plain language queries and faster access to insights.

By Makenzie Holland • July 16, 2026

Bank of America’s chatbot Erica continues to amplify digital engagement

Active users of Bank of America’s chatbot grew 23% year over year to 24.6 million.

By Kristen Doerer • July 15, 2026

How PayPal may benefit Stripe

The digital payments startup has reportedly made a bid for a stake in its older predecessor, potentially creating a massive processor.

By Lynne Marek • July 15, 2026

Texas Capital picks U.S. Bank alum as chief digital, information officer

Mo Jamous will lead the Dallas-based bank’s AI initiatives and strengthen its technology platform.

By Makenzie Holland • July 14, 2026

Fintech Bottomline offers stablecoin-friendly CFO suite

The company is betting stablecoins will gain traction across corporate payment, treasury and liquidity workflows.

By Alexei Alexis • July 14, 2026

Today’s banks are fueled by technology - 4 strategic recommendations for success

Discover four strategic recommendations for building a more agile, customer-centric and future-ready bank.

July 13, 2026

Circle gets OCC’s full trust bank charter nod

The company’s CEO, Jeremy Allaire, said the development “marks a defining step in bringing blockchain technology and digital assets into the core of the U.S. financial system.”

By Dan Ennis • July 10, 2026

Valley Bank exec: AI is changing build-versus-buy question

The New Jersey-based lender is using tiered employee access to control AI costs while pursuing internal efficiencies and relationship-building use cases, its chief operating officer said.

By Caitlin Mullen • July 10, 2026

PNC’s new mobile banking app built on personalization

The Pittsburgh-based bank wanted to debut a customizable app with more features and functionality “without making it heavy,” said Alex Overstrom, the lender’s head of retail banking.

By Caitlin Mullen • July 8, 2026

AI will reshape financial services, and regulation will follow

As banks move toward AI-first services, managing autonomy will be the main challenge for regulators, according to the U.K.’s primary financial watchdog.

By Makenzie Holland • July 6, 2026

Ramp elevates CTO to co-CEO

“If you know us, this won’t feel like a change,” wrote Eric Glyman of fellow co-founder Karim Atiyeh’s move to the top of the fintech.

By Dan Ennis • July 1, 2026

Banks, card networks, fintechs partner on ‘low-cost’ stablecoin

More than 140 businesses, including BNY, Visa and Coinbase, lent their backing to a digital asset launched Tuesday by Open Standard, a consortium led by Bridge CEO Zach Abrams.

By Dan Ennis • July 1, 2026

[Podcast] Payments: The connective tissue of insurance

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June 25, 2026

Ex-NY governor to lead blockchain venture between OKX, NYSE owner

A venture between crypto firm OKX and Intercontinental Exchange aims to focus on building infrastructure for tokenized financial products.

By Gabrielle Saulsbery • June 23, 2026

KeyBank bets on relationships over tech budgets

Still, midsize lenders must take “more progressive, larger steps” to meet evolving customer expectations, said Emily Gessner, who jumps from a consumer to a commercial role at the bank next month.

By Caitlin Mullen • June 23, 2026

What Navy Federal found in its synthetic data pilot

Working with Qualtrics, the credit union found clear cases where synthetic data can deliver. But when it comes to emotions, human research wins out.

By Kristen Doerer • June 23, 2026

Flagstar CIO: Proprietary tech creates ‘optionality’

The regional bank said StarIQ, its generative AI system, “was built specifically for regulated financial services environments.”

By Caitlin Mullen • June 22, 2026

AI lessons learned from 3 SMB banks

Starting with targeted use cases, focusing on underlying data and managing change are key to successful use cases, banking leaders said.

By Roberto Torres • June 22, 2026