Why BFS Capital chose to sit out PPP

Concerns about back-end liquidity and sudden changes to the SBA's loan program pushed the company to focus on a pivot to incorporate real-time changes to lending criteria.

By Hillary Richard • May 26, 2020

Shopify to launch banking services this year for merchants

The Canadian e-commerce company is also rolling out Shop Pay Installments, a buy-now, pay-later option at checkout that will let customers split purchases into four equal payments over time.

By Tatiana Walk-Morris • May 22, 2020

Explore the Trendline➔

Artificial intelligence

The heavily regulated banking sector rarely gets to trailblaze. But with AI, an all-in mentality is fueling both research and adoption.

By Banking Dive staff

Plaid Exchange aims to level the API playing field for banks

"The last thing we would want is a future where the digital options for customers of Wall Street banks are different from the digital options of the customers of Main Street banks," said John Pitts, Plaid's head of policy.

By Anna Hrushka • May 19, 2020

Remitly partners with Cross River Bank to speed up cross-border payments

As the coronavirus limits access to brick-and-mortar locations across the globe, the digital remittance company's CEO says the deal gives its customers more choices to send money internationally.

By Anna Hrushka • May 14, 2020

Telegram scraps crypto project amid court battle with SEC

The encrypted messaging app has agreed to pay $18.5 million and return $1.2 billion to investors as part of a settlement with the Securities and Exchange Commission.

By Dan Ennis • Updated June 30, 2020

JPMorgan extends banking services to crypto exchanges Coinbase, Gemini

The nation's largest bank continues to warm up to crypto technology, despite CEO Jamie Dimon's historic position as an outspoken bitcoin detractor.

By Dan Ennis • May 12, 2020

Samsung to launch US debit card this summer with SoFi

The South Korean company joins competitors Apple and Google, as more tech giants announce plans to offer banklike products.

By Anna Hrushka • May 11, 2020

Do bank branches have a future? Pandemic reveals ultimate 'A/B test'

Many customers turned to digital options once banks began temporarily closing branches in March. Most may not be missing the trip.

By Anna Hrushka • May 6, 2020

It's time to take control of our digital future

Enterprises are turning to automation to become faster and more responsive, but not all solutions are made alike.

May 5, 2020

Capital One hires away Goldman's CISO to help with breach response

Goldman hired a former Morgan Stanley exec as its next permanent CISO. Twenty-year bank veteran Phil Venables, who served as Goldman's interim CISO, is headed to Google Cloud.

By Dan Ennis • Updated Dec. 18, 2020

How GoCardless's CFO preserves long-term ambition amid pandemic

The London-based fintech prioritizes reducing non-headcount spend as the coronavirus shifts executives' focus from growth to cost control.

By Jane Thier • May 1, 2020

More than half of US consumers paying contactless, Mastercard finds

Banks such as HSBC, JPMorgan Chase and Bank of America have ramped up their efforts to push consumers toward tap-and-go technology. The coronavirus may prove the catalyst for behavioral shift.

By Dan Ennis • April 30, 2020

Credit union trade group questions PPP's batch processing system

The 5,000 minimum required to submit loans in batches is too high to benefit smaller lenders like credit unions, CUNA Chief Advocacy Officer Ryan Donovan told Banking Dive.

By Anna Hrushka • April 29, 2020

Day 1 of PPP's Round 2 didn't bring the refresh bankers wanted

Technical glitches and overwhelming demand again took down the SBA's loan processing system, as lenders ponder all-nighters, equality and copious screen-checking.

By Dan Ennis • April 28, 2020

COVID-19: How to empower financial services with four steps for a seamless CX across channels

The crisis has disrupted the way customers access financial services. Harness organizational agility to future-proof your operations with these crucial steps.

By Nicole Lawler, Manager of Customer Experience Technologies at LogMeIn • April 28, 2020

Lenders get 2nd chance to correct PPP flaws

Despite some negative press, the first rollout of the SBA program has let some banks prove they can help their customers even in the worst of times, said David Zaring, a Wharton professor of legal studies and business ethics.

By Anna Hrushka • April 27, 2020

Spreadsheets costing mortgage providers more than they realize

IT leaders discover a cost-effective way to take full advantage of automating back-office processes.

April 27, 2020

Monzo applies for US banking license

The British digital bank, which is furloughing up to 295 U.K. employees and closing a Las Vegas office, told the OCC it expects most of the disruption from the coronavirus pandemic to have subsided by its launch date.

By Anna Hrushka • April 23, 2020

Mastercard turns brand-building effort toward streaming as consumers stay home

"The brand has to be visible. We cannot go dark," Chief Marketing Officer Raja Rajamannar said. "But the time is not to sell, this is a time to serve."

By Peter Adams • April 23, 2020

Moven's lean toward B2B was part reach, part mission, CEO says

"Part of our original vision ... was to improve the lives of tens of millions of consumers, so that becomes a more critical imperative for us ... versus what type of a business model we have," Moven CEO Marek Forysiak said.

By Kate Patrick Macri • April 23, 2020

$60B carveout for small lenders doesn't solve PPP's problems, fintech exec says

The set-aside should have taken into account the size of loan, not the bank, Funding Circle's Ryan Metcalf told Banking Dive.

By Anna Hrushka • April 23, 2020

Betterment launches checking, savings accounts

The robo-adviser has seen signups grow, even in the worst weeks of the coronavirus pandemic, CEO Jon Stein said.

By Anna Hrushka • April 22, 2020

'Hours matter' as fintechs angle for new wave of PPP money

Nonbank lenders are better positioned this time, but the new infusion may last only a couple days, a trade group leader says.

By Anna Hrushka • April 21, 2020

Banks prioritize technology to deliver during coronavirus crisis

At a time when human-to-human contact presents a risk, automation is seeming less like a disruption, writes Octavio Marquez, senior vice president and managing director, Banking Americas, at Diebold Nixdorf.

By Octavio Marquez • April 20, 2020

Challenger bank Moven endorses Varo ahead of account closures

Moven began notifying its customers last month that it would close its consumer banking accounts April 30. The fintech had planned to spin off its digital bank, but the coronavirus crisis put a dent in the project's funding.

By Anna Hrushka • April 17, 2020