2 in 3 consumers uncomfortable with financial apps' level of access to data

Most of the 4,000 surveyed were unclear on how long financial apps could hold their information; 10% said users themselves were primarily responsible for their own data in the event of a breach, a study found.

By Kate Patrick • Nov. 22, 2019

5 questions with Bill Budde, ATM manufacturer Hyosung's VP of product marketing

"Banking is still a very in-person business for a lot of customers," Budde said at the Future Branches conference in Austin, Texas. "Customers still choose their bank based on the proximity of a bank branch."

By Anna Hrushka • Nov. 21, 2019

Explore the Trendline➔

Fintech disruption in the banking industry

There are as many schools of thought on how to disrupt the banking space as there are disruptors.

By Banking Dive staff

Google checking, Apple Card illustrate blurred spectrum in bank-fintech partnerships

Clear boundaries between companies can help foster innovation, determine regulatory responsibility and put customers at ease, panelists said Tuesday at a conference in New York.

By Dan Ennis • Nov. 20, 2019

Fed, FDIC approve BB&T-SunTrust merger

The deal to create the sixth-largest U.S. bank is expected to close Dec. 6, but on several conditions: The Fed issued a consent order against SunTrust regarding "misleading or inaccurate statements" made to business customers from 2013 to 2017.

By Anna Hrushka • Nov. 19, 2019

Amazon abandons plan for checking accounts

The tech giant told JPMorgan Chase, one of its potential partners in the initiative, it was concerned it would be subject to banking regulations, according to a report from The Information.

By Dan Ennis • Nov. 18, 2019

Incessant drive for growth widens bank-client gulf, Grasshopper CEO says

Entrepreneurs who are used to consumer banking features are left wanting when they aren't able to find the same quality on the commercial side, says the bank's chief, Judith Erwin.

By Anna Hrushka • Nov. 15, 2019

Google to launch Citi-backed checking accounts next year

The partnership could help the nation's third-largest bank bring in more customers without expanding its branch presence, but it comes at a tumultuous time for payment efforts by tech companies.

By Dan Ennis • Nov. 13, 2019

Facebook Pay launches on Facebook and Messenger

The social network's new service promises to unify the company's payments capabilities through its suite of platforms.

By Anna Hrushka • Nov. 13, 2019

Ignoring female consumers costs financial industry $700B a year

The Women in Financial Services 2020 report found the industry's products are not consistently designed for women's financial lives.

By Anna Hrushka • Nov. 12, 2019

4 questions with FDIC Chair Jelena McWilliams

"I think that the biggest challenge we have is not allowing innovation to happen, or standing in the way of technological developments that could make the system better," McWilliams told Banking Dive. 

By Anna Hrushka • Nov. 12, 2019

Deflection isn't a dirty word

With AI-powered chatbots, banks and credit unions have an opportunity to combine the cost-saving benefits of technological intervention with a human-like experience.

Nov. 12, 2019

Apple Card under investigation for alleged gender discrimination

Customers, such as software developer David Heinemeier Hansson, took to Twitter to complain the credit line offered by his Apple Card was 20 times higher than what was offered to his spouse.

By Anna Hrushka • Nov. 11, 2019

Why banks should take user experience cues from nonbanks

“If Amazon is doing something, and it works, we should at least try it," SunTrust's Andy Vitale said during a Bank Innovation Build panel on designing a dynamic customer experience.

By Anna Hrushka • Nov. 8, 2019

Mobile banking finds its 'half' life

About 50% of consumers are using in-app digital wallets, and more than 60% of online transactions are made using a smartphone, two studies show.

By Dan Ennis • Nov. 8, 2019

Capital One removes CISO from role following breach

The executive will stay with the bank as an adviser, The Wall Street Journal reported.

By Samantha Schwartz • Nov. 7, 2019

JPMorgan Chase targets gig economy tech firms with e-wallet platform

As tech companies encroach on the payments space, the nation's largest bank is ceding some control over a $109 billion slice of its business in the hope of striking up more partnerships.

By Dan Ennis • Nov. 7, 2019

How banks and fintechs can balance security, safety and convenience

In a wide-ranging discussion during Bank Innovation Build, panelists weighed in on how to protect data for financial institutions, with some offering tips and best practices.

By Anna Hrushka • Nov. 7, 2019

UK fintechs GoCardless, TransferWise launch cross-border recurring payment network

"There’s a ton of pain in cross-border payments," Pranav Sood, GoCardless’s vice president of international expansion, told Banking Dive. "Businesses feel inhibited by fragmented rules and regulations" in various countries.

By Dan Ennis • Nov. 6, 2019

7 questions with SunTrust CMO Susan Somersille Johnson

The executive spoke with Banking Dive about fintech partnerships, the challenges that come with a major rebrand, and how tech is transforming the bank’s marketing efforts.

By Anna Hrushka • Nov. 6, 2019

Bank of America's 18-month collaboration with IBM leads to bank-focused public cloud

The bank's chief technology officer said it wouldn't consider a public cloud unless the platform's controls matched those of its internal cloud. IBM's offering has security, privacy and bank-specific regulatory compliance built in.

By Naomi Eide • Nov. 6, 2019

First Horizon to acquire IberiaBank in $3.9B all-stock deal

The "merger of equals," set to close July 1, will make Memphis, Tennessee-based First Horizon one of the top 25 banks in the country by asset size.

By Anna Hrushka • Updated June 16, 2020

Banks' mobile apps boosting small-business satisfaction, J.D. Power says

Small-business customers in the West are happiest with JPMorgan Chase; in the South, TD Bank; in the Midwest, Huntington; and in the Northeast, Capital One, according to the survey.

By Dan Ennis • Nov. 4, 2019

Vegas's Money20/20: Fintech still rests on a human beating heart

Amid a fevered search for what's new and next was a creeping fear of public apathy and a distinct desire for connection on a personal level.

By Dan Ennis • Nov. 1, 2019

Why digital bank Varo wants a national bank charter

"I think Varo is going to play a fairly historic role in reshaping the American banking landscape," the company's CEO, Colin Walsh, told Banking Dive at this week's Money20/20 conference in Las Vegas.

By Anna Hrushka • Oct. 31, 2019

BBVA chief blasts tech companies for keeping tight lid on customer data

Giving individuals the power to control their own data is a social imperative that would rebalance the power dynamic, the bank's Carlos Torres Vila said this week at Money20/20 in Las Vegas.

By Dan Ennis • Oct. 31, 2019