Banks cut nearly 78K jobs in 2019, a 4-year high

More than 80% of the cuts were concentrated in Europe, where negative interest rates and trade disputes are taking a toll. Deutsche Bank and HSBC account for more than 30,000 of the losses.

By Dan Ennis • Jan. 2, 2020

JPMorgan Chase to ban fintechs from accessing customer passwords

The U.S.'s largest bank said it plans to issue tokens for access to a limited amount of data in a secure form, and is also working toward getting customers' passwords "out of the system."

By Anna Hrushka • Jan. 2, 2020

Explore the Trendline➔

Fintech disruption in the banking industry

There are as many schools of thought on how to disrupt the banking space as there are disruptors.

By Banking Dive staff

Banks' biometrics efforts raise questions amid bias study, data breach

Barclays, Bank of America and Wells Fargo have all instituted some form of fingerprint, voice or eye-centered security measures, but a lack of clear guidelines could leave consumers' data vulnerable.

By Kate Patrick • Dec. 23, 2019

Federal Reserve probes disruption of ACH payment network

It remains unclear how many banks were affected by processing delays over two days in mid-December. The cause was not immediately apparent.

By Dan Ennis • Dec. 20, 2019

Green Dot CEO Steve Streit stepping down Dec. 31 amid C-suite shakeup

The share price at the legacy prepaid-card company has plummeted 60% since May, but the longtime leader expressed a reluctance to let go at a panel discussion this fall.

By Dan Ennis • Dec. 19, 2019

Banking automation's potential can unlock more than $70B in value by 2025

AI enables human employees to focus on creating better personal experience, Accenture found, reinforcing BNY Mellon and JPMorgan Chase's strategies to ramp up tech spend.

By Dan Ennis • Dec. 17, 2019

Crypto customers ask Mounties to exhume Quadriga CEO

An investment firm is offering a bailout to crypto customers who claim they lost access to $163 million after the curious death of the exchange's chief executive.

By Dan Ennis • Updated Jan. 10, 2020

PNC directs customers to Zelle after security upgrade blocks Venmo

Although many banks and fintechs have found ways to work together, the Venmo-PNC tiff is an example of how access to customers' financial data can become a point of friction.

By Anna Hrushka • Dec. 16, 2019

3 questions to gauge how well a fintech partnership fits

Investigate your potential partner's sustainability, relationship with regulators and approach to fighting fraud before joining forces, writes BankMobile's Luvleen Sidhu.

By Luvleen Sidhu • Dec. 16, 2019

PayPal sues CFPB, saying prepaid rule sows confusion

The rule lumps digital wallets under the same umbrella as reloadable cards and forces customers to receive a fee disclosure that may ultimately slow PayPal's growth, the P2P company says.

By Dan Ennis • Dec. 13, 2019

Azlo CEO: Small businesses want simple, digital integration from banks

Digital bank handles entrepreneurs' invoices and aims to save them the hassle of branch visits.

By Anna Hrushka • Dec. 12, 2019

Fintech incubators find breathing room, backing in branding's gray area

Deutsche Bank, like Goldman Sachs and Wells Fargo, hopes arm's-length endorsement gives innovators the right combination of space and strength.

By Dan Ennis • Dec. 12, 2019

How banks should navigate sports betting

Financial institutions need to make sure they are educated and aware of the issues and risks associated with serving the sector, several banking and compliance experts said during a panel.

By Anna Hrushka • Dec. 11, 2019

Banks should apply customer data more smartly to instill greater trust

Financial institutions are often strong on security, but they should consider emulating Amazon or Netflix, which boost user experience by proving they know their customers' preferences, Experian's David Britton writes.

By David Britton • Dec. 9, 2019

Disruption of the Year: P2P payments

Fintechs have revolutionized the peer-to-peer landscape, causing banks to reevaluate their existing payment systems.

By Anna Hrushka • Dec. 9, 2019

Executive of the Year: Jamie Dimon, JPMorgan Chase

The nation's biggest bank has posted year-over-year profit gains in each of the past seven quarters under the longtime chief executive, and an ambitious $20 billion branch expansion plan could set it up for even more growth.

By Anna Hrushka • Dec. 9, 2019

Company of the Year: Mastercard

The world's second-leading payment network is pivoting away from its five-decade bread and butter — and showing its future lies not in cards but in partnerships.

By Dan Ennis • Dec. 9, 2019

The Banking Dive Awards for 2019

From Jamie Dimon to Mastercard, these are the companies and executives that shaped banking this year.

Dec. 9, 2019

Challenger bank Chime valued at $5.8B, a nearly fourfold jump from March

Chime CEO Chris Britt plans to use the capital to develop new products and double the bank's employee count by the end of 2020, sources said. The bank will also consider acquiring other fintechs.

By Anna Hrushka • Dec. 6, 2019

Goldman Sachs gives Amazon's cloud a nod of approval in database migration

Although the bank works with a few cloud providers, CEO David Solomon credits AWS as "the first because [of] their immense capabilities and the astounding pace of their innovation​."

By Naomi Eide • Dec. 5, 2019

BB&T sues tech vendor Hitachi Vantara over 2018 outage

The bank estimates the outage cost about $20 million in lower deposit service charges and higher expenses. BB&T is seeking $75,000 in damages, but a jury could increase that amount.

By Dan Ennis • Dec. 4, 2019

Robinhood pulls bank charter application

The company may not have reached the size needed to own a bank, an analyst said. Robinhood halted its first savings account endeavor in October after neglecting to notify regulators beforehand.

By Anna Hrushka • Dec. 2, 2019

How chatbots can make banking merrier during the holidays

Customers are beginning to lean on AI-powered chatbots for 24/7 access to their financial information and personalized support during the busy holiday season.

Dec. 2, 2019

Pitting banks against fintechs creates 'false dichotomy,' exec says

"It's not that bankers are bad salesmen," said Robert Conery, COO and executive vice president of Avidia Bank. "The problem is the product we're selling."

By Dan Ennis • Nov. 26, 2019

JPMorgan Chase files blockchain patent to track vehicle inventory

The technology is meant to prevent double flooring, which happens when a dealership pledges a vehicle as collateral in two separate contracts to different banks.

By Anna Hrushka • Nov. 26, 2019