Ally CIO: Pace of tech change ‘weighs on me’

Sathish Muthukrishnan, the bank’s chief information, data and digital officer, shared what’s surprised him about the use of Ally’s AI platform and the challenges of keeping up with rapid tech evolution.

By Caitlin Mullen • Sept. 17, 2025

Transforming the full lending lifecycle with cash flow insights

Unlock smarter, faster, more inclusive lending, powered by real-time cash flow insights.

By Michelle Young, Allison Milton • Sept. 15, 2025

Explore the Trendline➔

Artificial intelligence

Banks’ focus on AI has shifted from a “cool-toys” mentality to one that sees the technology as a foundational pillar underlying finance and society itself.

By Banking Dive staff

Transforming customer onboarding: Leveraging agentic process automation for competitive advantage

The mounting pressure: Industry-wide challenges in customer onboarding.

By Ron Wade • Sept. 15, 2025

Citi snags AI head from IBM

Shobhit Varshney will help scale AI capabilities at the financial services company, Citi COO Anand Selvakesari said in an internal memo Tuesday.

By Roberto Torres • Sept. 12, 2025

FINRA charges former Synapse execs

Former Synapse Brokerage CEO Jeffrey Stanley allegedly “failed to reasonably supervise” his company’s cash management program. Former Compliance Chief Mark Paverman is also accused of lying to FINRA.

By Gabrielle Saulsbery • Sept. 10, 2025

Javice, in sentencing memo, calls JPMorgan a ‘unique’ victim

Comparing the bank’s annual revenue against the median U.S. household income of $80,610, the Frank co-founder’s lawyer said the bank’s alleged $200 million loss equates proportionately to $58.

By Gabrielle Saulsbery • Sept. 10, 2025

Banks seek to reconcile AI governance gaps

Financial sector IT leaders struggle to reduce adoption risks and strengthen governance, according to a FICO and Corinium Global Intelligence study.

By Matt Ashare • Sept. 8, 2025

Central Florida de novo targets early 2026 opening

The group behind prospective lender Portrait Bank has submitted regulatory applications and increased its capital target based on strong response, said Erik Weiner, who will serve as CEO and president.

By Caitlin Mullen • Sept. 5, 2025

Figure eyes $4.13B valuation in IPO

The blockchain startup and certain investors aim to sell more than 26 million shares at $18 to $20 each. The company outlined go-public plans during the same week as crypto exchange Gemini and BNPL provider Klarna.

By Dan Ennis • Sept. 3, 2025

U.S. Bank revives bitcoin custody

The Minneapolis-based lender paused its bitcoin custody offering in 2022, but “enhanced regulatory clarity” has brought the service back to life, an executive said.

By Gabrielle Saulsbery • Sept. 3, 2025

JPMorgan Chase flags end of government checks

The bank says it’s striving to make branch customers aware of the federal government’s plan to stop sending paper checks Sept. 30.

By Lynne Marek • Sept. 2, 2025

Citi rolls out a pair of AI-powered banking platforms

The bank’s data, analytics and innovation team deployed two client-communication assistants for its wealth advisory division Monday.

By Matt Ashare • Aug. 28, 2025

CFPB sues Synapse, plans to use victims’ fund to pay end users

Customers whose funds have been frozen since April 2024 will be paid out of the CFPB’s civil penalty fund, if a court approves.

By Gabrielle Saulsbery • Aug. 27, 2025

First Horizon doubles down on Charlotte hiring

The Memphis, Tennessee-based regional lender is tapping the North Carolina city’s talent pool to grow its digital team, said Laura Bunn, the bank’s mid-Atlantic regional president.

By Caitlin Mullen • Aug. 27, 2025

How Bank of America’s Erica raised the stakes for virtual assistants

“A big area of focus for us was: How can we find that balance between the AI support and the human support that Bank of America is known for?” said Jorge Camargo, head of digital platforms.

By Kristen Doerer • Aug. 25, 2025

OCC lifts Anchorage Digital consent order

The only cryptocurrency firm with a national bank charter has invested tens of millions of dollars in compliance infrastructure to remedy issues noted in a 2022 consent order, CEO Nathan McCauley said.

By Gabrielle Saulsbery • Aug. 22, 2025

Why Morgan Stanley open-sourced its app development tool

A software validation framework helps the bank accelerate compliance and security reviews. It released the tool last week through FINOS.

By Matt Ashare • Aug. 22, 2025

Fed’s Waller pushes deeper ties with ‘innovators’

The Federal Reserve has begun “technical research” on financial technology, including tokenization and AI in payments, the central bank governor said Wednesday.

By Justin Bachman • Aug. 22, 2025

Fifth Third buys cash management software firm DTS Connex

The deal bolsters the bank's commercial payments business, which processed $17 trillion last year.

By Gabrielle Saulsbery • Aug. 21, 2025

Customers CEO talks lessons learned from Fed enforcement action

After investing to strengthen its risk management practices, the Pennsylvania bank now seeks to jump on the favorable atmosphere for digital-asset activities.

By Caitlin Mullen • Aug. 21, 2025

Thread Bank digital chief advocates for unified AI strategy

“We don't want 30 different vendors doing 30 different AI things,” said Marty Miracle, the Tennessee lender’s first chief digital officer.

By Rajashree Chakravarty • Aug. 20, 2025

Truist settles web tracker lawsuit

California resident John Tasker sued the North Carolina lender in May for alleged privacy law violations. He filed a similar lawsuit against BMO that remains active.

By Gabrielle Saulsbery • Aug. 19, 2025

‘The desire to sell, honestly, is not there’

Jefferson Bank embraces independence as CEO Danny Butler's retirement approaches. “People like to do business with folks that know the community," Butler said. "That's where banks of our size fit."

By Caitlin Mullen • Aug. 19, 2025

Breaking down silos: How agentic process automation is transforming banking customer journeys

The question for banking leaders is not whether to pursue journey-level automation, but how quickly they can develop the capabilities to compete effectively.

Aug. 18, 2025

FDIC oversight of large third parties needs clearer goals, OIG says

While the FDIC has “taken steps to establish goals and metrics” in its oversight of large third-parties, they were not “measurable or directly linked to program success factors.”

By Gabrielle Saulsbery • Aug. 15, 2025