Banks struggle to scale AI as legacy tech devours IT budgets

With AI initiatives stuck in the pilot phase, more than 80% of executives are failing to see anticipated gains from investments, a Capgemini report found.

By Makenzie Holland • March 17, 2026

JPMorgan sued over $328M crypto ‘Ponzi’ scheme

Despite red flags, Chase “turned a blind eye and continued servicing the accounts used to perpetrate the fraud, earning substantial fees from the hundreds of millions of dollars” it touched in a Florida-based crypto scheme.

By Gabrielle Saulsbery • March 17, 2026

Explore the Trendline➔

Artificial intelligence

Banks must decide whether to forge AI tools in-house or partner with outside firms. AI’s importance can’t be understated, but legacy tech may also constrain the budget for banks looking to innovate.

By Banking Dive staff

MoCaFi files for bankruptcy

The fintech, aimed at serving the unbanked and underbanked, failed to recover following the loss of a major program that had been “central” to its revenue model, its CEO said.

By Gabrielle Saulsbery • March 16, 2026

Bank regulators warn of increased cyber risk from Iran war

California and New York agencies urged lenders to practice heightened cyber awareness amid the military strikes on Iran, saying “recent events warrant vigilance.”

By Caitlin Mullen • March 12, 2026

Kraken receives Fed master account, in a first for crypto

Access to the Federal Reserve’s payment system has long been a dream for cryptocurrency firms, including Custodia Bank, which has sued the central bank in pursuit of access.

By Gabrielle Saulsbery • March 4, 2026

Zions Bancorporation sees executive shuffle

Jennifer Smith, Zions’ chief technology and operations officer who also serves as CIO, is leaving, the Salt Lake City-based bank confirmed Tuesday. Two executives will split her duties.

By Dan Ennis • Updated March 4, 2026

TD eyes $150M in cost reductions – with help from AI

A core tenet of the bank’s AI strategy is to “build once and use many times,” CEO Raymond Chun said.

By Makenzie Holland • March 3, 2026

Morgan Stanley brings trust charter pursuit into the mainstream

The banking behemoth’s application lands at the OCC as a flurry of fintechs vie for the same license. Morgan Stanley has recently partnered on a crypto trading effort and filed paperwork for holdings of three digital currencies.

By Dan Ennis • March 2, 2026

HSBC names generative AI a leading investment area

The London-based bank plans to use the technology for employee assistance, process reengineering and customer experience.

By Makenzie Holland • Feb. 27, 2026

KeyBank wants 10% boost in its commercial-banking workforce

After hiring a Kansas City-based family office team, the Cleveland-based regional seeks to add commercial bankers in New York, Chicago, Southern California and Atlanta.

By Caitlin Mullen • Feb. 26, 2026

How the Fed is making AI ‘durable’

Fed Gov. Christopher Waller likened the rise of AI to the advent of ATMs, which shifted “human effort” to higher-value work. But fellow Fed Gov. Lisa Cook warned of labor market “costs” tied to AI adoption.  

By Caitlin Mullen • Feb. 25, 2026

Payoneer applies for OCC’s national trust bank charter

The cross-border platform joins the influx of fintechs seeking banking licenses to issue and custody stablecoins. The OCC has conditionally approved at least seven trust bank charters since December.

By Dan Ennis • Feb. 25, 2026

Banks boost venture capital deals to scale AI

Wells Fargo and Citi topped the leaderboard for AI VC investments as the financial services industry works to build and scale the technology.

By Makenzie Holland • Feb. 23, 2026

TD’s US head of AI weighs in on agents

Successful AI projects hinge on envisioning the full production environment where employees and customers will engage with the technology, Ted Paris said.

By Makenzie Holland • Feb. 18, 2026

How stablecoins are finding a foothold

The digital currency’s earliest use cases are focused mostly on cross-border payments and peer-to-peer remittances.

By Justin Bachman • Feb. 18, 2026

Capital One’s commercial bank zeroes in on middle market

The lender aims to give that “underserved” segment a steady focus amid big banks’ inconsistency, an executive said. But CapOne faces competition from regional banks stepping up to serve the middle market, too.

By Caitlin Mullen • Feb. 17, 2026

Why your AI pilot will fail in production (and how to fix it)

Executives need to draw a straight line between AI spend and bottom-line impact.

Feb. 17, 2026

US banks wrestle with regulation amid rising AI spend

Despite the challenges, financial services firms in the U.S. lead their global counterparts in AI maturity, according to a Finastra report.

By Makenzie Holland • Feb. 10, 2026

JPMorgan, Nacha to share data via blockchain

The companies aim to simplify the account verification process for JPMorgan Chase customers.

By Tatiana Walk-Morris • Feb. 9, 2026

USAA hires Santander tech chief as next CIO

Dan Griffiths will succeed Amala Duggirala, who is now chief digital and technology officer for Delta Air Lines.

By Nicole Laskowski • Feb. 6, 2026

UBS deploys AI programs to unlock efficiency

The financial services firm is seeing AI adoption increase across its operations, according to CEO Sergio Ermotti.

By Makenzie Holland • Feb. 6, 2026

Inside Bank of America’s plan for credit card growth

The country’s second-largest lender is investing heavily in digital enhancements, increased marketing and a refresh to its rewards program, a bank executive said.

By Caitlin Mullen • Feb. 5, 2026

Citi pilots AI-assisted collaboration feature for employees

The bank’s CTO, David Griffiths, said Spaces will help teams work together on projects within the company’s AI platform.

By Makenzie Holland • Feb. 4, 2026

Cross River exec: Embedded finance to ‘explode’

Tucking financial services, like payments, into a broader range of consumer situations is about to take off, bank executives said.

By Justin Bachman • Feb. 4, 2026

‘These players matter’: BNY embraces role on small lenders’ AI journey

Amid an effort to train community banks on artificial intelligence technology, a BNY executive said, “If we help them, the entire financial system gets stronger.”

By Caitlin Mullen • Feb. 3, 2026